Experience Manager
6 hours ago
About Scania
Scania is a leading provider of sustainable transport solutions. Our mission is to drive sustainability, customer profitability, and employee engagement based on the foundation of "Driving the Shift".
We are committed to innovation and excellence, showcasing our commitment through our Experience Centre. This centre serves as the cornerstone of Scania's event experience planning, prioritizing assignments with clear Key Performance Indicators (KPIs) and ensuring a seamless customer journey.
The Experience Office manages bookings, staffing showrooms, and organizing visits, events, and guided tours in production areas. Our goal is to deliver an exceptional brand experience in line with our Visitor Operating Standard.
Your Role/Working Area
To ensure continuity of visitor operations, a constant dialogue with production area contacts is required to ensure both safety and a premium experience for visitors. As a bridge between visitor operations and daily production, your communication ensures that Guides and Guest Coordinators are well-informed of any changes affecting visits.
You will also be part of our global visitor network and collaborate with the Showroom Developer to maintain and develop visitor areas in production. Your responsibilities include managing invoices, budgets, and purchasing agencies and materials for your area of responsibility.
- Act as the primary contact person for PRUs regarding security issues, deviations, and production adjustments that affect visits.
- Coordinate and develop visit areas and visitor experiences.
- Coordinate content creation, implementation, and improvement of information flow in visit areas in collaboration with the Showroom Developer.
- Perform data analysis to support business decisions and reporting. Develop dashboards to visualize statistics and other KPIs.
- Handle invoicing and other administrative tasks related to assignments.
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