Delivery Experience Strategist

7 hours ago


Stockholm, Stockholm, Sweden CDON Group Full time

At CDON Group, we are on the lookout for a skilled professional to join our team as the Head of Delivery Experience. This exciting role presents an opportunity to drive transformation and improvement in our customer experience through exceptional delivery services.

The ideal candidate will possess strong operational and strategic skills, with the ability to manage both daily logistics operations and long-term strategic planning. A proven track record in leading strategic initiatives, excellent communication and stakeholder management skills, and experience in supplier relationship management are essential qualifications for this position.

This is a key role in a listed company with significant growth ambitions in the Nordic e-commerce market. The successful candidate will have the opportunity to contribute to the success of the leading e-commerce marketplaces in the Nordics, work in a collaborative environment alongside a passionate team dedicated to driving success, and enjoy a competitive compensation package.

Key responsibilities include ownership of developing our FBC service, ensuring fast and reliable fulfillment operations, leading efforts in continuous optimisation and adaption, driving development and securing prerequisites for a highly satisfied delivery experience, and analysing logistical data to continuously improve and report results.



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