Player Experience Manager

6 hours ago


Stockholm, Stockholm, Sweden Paradox Interactive AB (publ) Full time

**Why Join Our Team:**

At Paradox Interactive AB (publ), we value our community and believe that building strong relationships with our players is key to creating a successful game. As a Community Manager, you will have the opportunity to make a real impact on the game's development and help shape the player experience.

Key Responsibilities:

  • Manage Community Platforms – Oversee and engage with players on forums, Reddit, Discord, Steam, and modding communities.
  • Player Feedback & Sentiment Analysis – Gather and compile community feedback, providing valuable insights to the development team.
  • Plan & Support Developer Engagement – Organize and facilitate developer-led activities such as live streams, Q&As, AMAs, and in-person events.
  • Support Marketing & Product Initiatives – Assist in community-involved marketing campaigns and ensure smooth collaboration between the dev team and product team.
  • Moderation & Community Oversight – Oversee forums, Steam Workshop, and community spaces, including planning dev diaries and managing community ambassadors.
  • Community Programs & Modding Support – Help organize modding events and other initiatives that involve the developer team.
  • Crisis & Release Management – Support game launches, updates, and crisis situations from a community perspective.
  • Beta Programs & Bug Reporting – Manage beta testers, collect feedback, and assist QA with testing and bug reporting when possible.
  • Cross-Team Collaboration – Work closely with Community Programs Managers, Social Media Specialist, and Influencer Management teams to ensure alignment with studio goals.

Requirements:

  • Deep Game Knowledge – Plays the game extensively and understands its mechanics, features, and community dynamics.
  • Strong Player Engagement – Social, approachable, and comfortable interacting with players online and at live events.
  • Crisis & Problem-Solving Skills – Able to handle player concerns, especially during updates and releases.
  • Excellent Communication & Coordination – Works well across teams, ensuring community feedback influences development.
  • Experience with Moderation & Community Management – Background in managing online gaming communities, including moderation and ambassador programs.
  • Flexibility & Availability – Willing to engage with players and address game-related concerns during key moments like updates and releases.


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