Store Experience Manager

12 hours ago


Stockholm, Stockholm, Sweden Weekday Full time

About Weekday

We're a multi-brand fashion retailer driven by creativity, fueled by diverse communities and powered by design and technology. We believe in encouraging self-expression and confidence through inspiring initiatives.

As a Floor Manager at Weekday, you'll play a key role in delivering exceptional customer experiences that drive store sales and create an inviting atmosphere. You'll lead a team to achieve outstanding service standards, analysing sales data and working with the Store Manager to maximise revenue.

Main Responsibilities:

  • Provide top-notch customer service through styling advice, product knowledge and store experience
  • Analyse sales information and work with the Store Manager to increase sales
  • Lead a team of sales assistants to deliver excellent customer service
  • Support recruitment and ensure new starters receive thorough induction and training
  • Identify future talents and develop plans to support their progression
  • Oversee store operations and embody our brand values as a champion of customer excellence

Key Qualifications:

  • You understand what makes a great customer experience and can bring this to life in-store
  • Prior retail or customer-facing experience is essential for success in this role
  • Fluency in Swedish and English is required

Benefits:

  • A competitive package that includes a staff discount card for all H&M Group brands
  • Inclusion in our global benefits programme, HIP
  • Opportunities for development and growth within the company


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