Store Experience Manager
12 hours ago
About Weekday
We're a multi-brand fashion retailer driven by creativity, fueled by diverse communities and powered by design and technology. We believe in encouraging self-expression and confidence through inspiring initiatives.
As a Floor Manager at Weekday, you'll play a key role in delivering exceptional customer experiences that drive store sales and create an inviting atmosphere. You'll lead a team to achieve outstanding service standards, analysing sales data and working with the Store Manager to maximise revenue.
Main Responsibilities:
- Provide top-notch customer service through styling advice, product knowledge and store experience
- Analyse sales information and work with the Store Manager to increase sales
- Lead a team of sales assistants to deliver excellent customer service
- Support recruitment and ensure new starters receive thorough induction and training
- Identify future talents and develop plans to support their progression
- Oversee store operations and embody our brand values as a champion of customer excellence
Key Qualifications:
- You understand what makes a great customer experience and can bring this to life in-store
- Prior retail or customer-facing experience is essential for success in this role
- Fluency in Swedish and English is required
Benefits:
- A competitive package that includes a staff discount card for all H&M Group brands
- Inclusion in our global benefits programme, HIP
- Opportunities for development and growth within the company
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