Customer Support Specialist

5 days ago

Lidingö Municipality, Sweden Oxford Instruments Plc Full time
Job Title: Customer Support Engineer

We are seeking a skilled Customer Support Engineer to ensure the smooth operation and availability of our Plasma Technology equipment in the Nordic Region and occasionally in the EMEA area.

Key Responsibilities:
  • Commission equipment, including operational and maintenance training, to ensure seamless integration and optimal performance.
  • Respond promptly to equipment breakdowns for warranty and service contract work, providing timely and effective solutions.
  • Regularly report on relevant issues and objectives, ensuring transparency and accountability.
  • Provide detailed visit reports and ensure timely invoicing, maintaining accurate records of system status and warranty.
  • Authorise system 'buy-off' prior to shipment, ensuring compliance with quality and safety standards.
  • Liaise with technical support and systems engineering on system problems, collaborating to resolve complex issues.
  • Liaise with the Sales Team for background information, ensuring a comprehensive understanding of customer needs.
  • Maintain accurate records of system status and warranty, ensuring compliance with regulatory requirements.
  • Keep up-to-date records of enquiries and project files, facilitating efficient knowledge sharing and collaboration.
  • Provide detailed records of expenses incurred, ensuring transparency and accountability.
Requirements:
  • Formal Electronic qualification, with a strong foundation in electronics and electrical systems.
  • Substantial relevant experience and training, with a proven track record of success in similar roles.
  • Ability to interpret Electrical and Mechanical drawings, with a strong understanding of technical documentation.
  • Good PC / PLC experience, with proficiency in software and hardware systems.
  • Experience in Semi-Conductor or closely related high-Tech electronic industry, with a deep understanding of industry-specific challenges.
  • Fluent English speaker, with a second European language a plus, facilitating effective communication with international teams.
  • Driving licence, with a valid driver's license for company car use.
  • Ability to work on own initiative, with a strong sense of autonomy and self-motivation.
  • Clear and concise communicator, with excellent written and verbal skills.
  • Able to prioritise multiple tasks, with strong organisational and time management skills.
We Offer:
  • Company car, with a comprehensive vehicle maintenance and insurance package.
  • Corporate Benefits, including health insurance, pension scheme, and employee assistance programme.
  • Language Courses, with opportunities for language training and development.
  • Flexible working hours, with a focus on work-life balance and employee well-being.
  • Fantastic team and supportive culture, with a strong emphasis on collaboration and teamwork.
  • LinkedIn Learning and development programmes, with access to online training and professional development resources.
  • Home office, with flexible remote working options and a comprehensive IT infrastructure.
  • 30 days paid leave, with a generous holiday allowance and flexible leave policy.
  • Great team events, with regular social events and team-building activities.

Please send your CV and a motivation letter outlining the relation of your experience to the project.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.

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