Microsoft Enterprise Support Specialist

1 month ago


Solna Municipality, Sweden Vattenfall Full time
About the Job

We are seeking a highly skilled Microsoft Enterprise Support Engineer to join our team within Active Directory & Collaboration Support. As a specialist in Microsoft Enterprise applications and services, you will be responsible for providing expert support and contributing to the growth of our organization.

Key Responsibilities
  • Manage service requests and support end-users regarding Microsoft applications and collaboration services.
  • Coordinate troubleshooting and resolution of complex cases between departments.
  • Provide expert support and contribute to spreading knowledge within the organization.
  • Process improvements with Service Desk and underlying service providers.
Requirements
  • Technical degree in Computer Science, Maths, Engineering, or equivalent, and/or relevant tech experience.
  • Good knowledge of Microsoft Enterprise applications and provided services.
  • Fundamental knowledge of infrastructure services and technologies.
  • Fundamental knowledge in Active Directory Services.
  • Fundamental knowledge in ITIL and IT security.
  • Ability to communicate with technical experts and customers.
  • The ability to build trust and confidence and to be a team player in an international team.
  • Good language skills in English (local language is a plus).
  • Microsoft Certified Associate related to Microsoft is beneficial.
About Vattenfall

Vattenfall is a European energy company with a strong commitment to diversity and inclusion. We strive to create a workplace where everyone has the same opportunities and rights, regardless of gender, ethnicity, age, transgender identity or expression, religion or other belief, disability, or sexual orientation.

We are committed to the security of our employees and our company. As part of our recruitment process, we conduct pre-employment screenings to ensure the safety and integrity of our organization.



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