IT Support Specialist

4 weeks ago


Avesta Municipality, Sweden Outokumpu Chrome Oy Full time
Om rollen

Vi söker en IT Support Specialist som vill vara en del av vår IT-fas och bidra till en värld som varar för evigt.

Din roll

Som IT Support Specialist kommer du att vara den första kontakten för våra användare som söker teknisk hjälp via olika kanaler. Din roll kommer att vara avgörande för att säkerställa en smidig IT-drift.

Uppdrag
  • Ge direkt support till användare som upplever problem med hårdvara, mjukvara, nätverk och andra IT-relaterade teknologier.
  • Utföra fjärrfelsökning, samla in information och använda din problemlösningsförmåga för att effektivt och snabbt åtgärda tekniska problem.
  • Hjälpa användare med IT-relaterade problem, ge vägledning och eskalera olösta problem till andra supportteam vid behov.
  • Dokumentera varje steg i problemhanteringen samt lösningen i vårt IT-tjänstehanteringssystem.
  • Samarbeta globalt med lokala och globala IT-team för att lösa och förebygga problem.
Varför Outokumpu?
  • Kontinuerlig utveckling: Vi tror på att investera i våra medarbetares framtid och erbjuder omfattande möjligheter till professionell utveckling och tillväxt.
  • Bli en del av vår förändring: Häng med under Q3/2024 och var bland de första som formar vår nya IT-fas.
  • Gör skillnad: Din roll kommer vara viktig för att förbättra kvaliteten på våra IT-tjänster och kundsupport.
Krav
  • Ett starkt intresse för IT-teknologi med god förståelse för datorsystem, mobila enheter och teknikprodukter.
  • Utmärkt analytisk- och problemlösningsförmåga, med ett starkt intresse för att identifiera och lösa tekniska problem.
  • Flytande engelska och svenska, samt utmärkt kommunikationsförmåga.
Önskade kvalifikationer
  • Erfarenhet av ServiceNow eller liknande ärendehanteringsverktyg.
  • Tidigare arbetslivserfarenhet inom tillverkningsindustrin.

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