Commercial Admin Support Specialist

4 weeks ago


Kristianstad Municipality, Sweden Coca-Cola Europacific Partners Full time
Job Purpose

The role involves supporting Key Account Managers and Field Sales teams in driving business with our customers by understanding sales processes and customer needs. Contribute to commercial administration and sales support for processes within the Commercial Admin framework.

Key Responsibilities
  1. Ensure high-quality ad-hoc business services and support for processes within the Commercial Admin framework.
  2. Manage incoming cases by phone and email from sales reps and customers.
  3. Calculate manual bonuses for payouts for central customers.
  4. Manage contract storage, including creation and updates of existing contracts.
  5. Create, follow up, and manage Marketing Funds and bonus payments for local customers.
  6. Handle system housekeeping of contracts and MF budgets in Salesforce & SAP.
  7. Secure timely and correct article master data in the NPD launch process and update supporting documentation for customer announcements.
  8. Update customer assortment catalogue with customer articles.
  9. Update article data on customer demand.
  10. Collaborate with functions in Shared Service Centre in support processes.
Key Stakeholders

Internal:

  • Commercial departments (Field Sales, KAM, In-Country Commercial Operations, S&I, Finance)
  • SSC: NPI, Customer Master Data, Pricing, CMA team

External:

  • Customers
Requirements

Experience of providing service both by phone and email and good experience of customer service and administration.

Knowledge of customer and product master data, service-minded and good communicator, understanding of business processes.

Excel, Office, Salesforce, Power BI, SAP/BW, Lotus Notes.

Keen to learn and apply processes in a timely manner, adapt communication based on situation and task both internally and towards the customer, business-focused & customer-oriented, deliver high service, flexible and handle various types of work on a daily basis that require a breadth of knowledge and skills, team player with strong collaboration & networking skills, structured & efficient.

English – fluent, Swedish – fluent.


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