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Customer Support Specialist

2 months ago

Solna Municipality, Sweden Open Infra GmbH Full time

We are seeking a highly skilled German-speaking customer service representative to join our team at Open Infra GmbH. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

**Key Responsibilities:**

  • Provide timely and effective support to customers via phone, email, and other communication channels
  • Respond to customer inquiries, resolve issues, and escalate complex problems to senior team members
  • Work closely with our sales and technical teams to ensure seamless customer experiences
  • Develop and maintain a deep understanding of our products and services to provide accurate and informative responses
  • Collaborate with colleagues to identify and implement process improvements

**Requirements:**

  • Fluent German language skills (written and spoken)
  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Flexibility to work in shifts and adapt to changing business needs

**What We Offer:**

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • The chance to work with a leading provider of fiber-optic infrastructure in Europe