Technical Support Specialist
2 months ago
Are you a technical expert with a passion for delivering exceptional support to developers?
In this role, you will play a crucial part in ensuring seamless collaboration between our clients' development teams and our in-house team at emagine Consulting.
Key Responsibilities
Provide top-notch support to developers, addressing their questions and concerns in a timely and professional manner.
Improve reference implementations, sample apps, and documentation to enhance the developer experience.
Resolve issues with our clients' SDKs and APIs, address common questions, and identify trends for potential improvements.
Manage and evaluate third-line support requests to maintain the relevance of our FAQs.
Update and enhance developer documentation to ensure it is current and accessible.
Create reference implementations and sample applications to demonstrate best practices.
Collaborate with other engineers to stay updated on significant changes and new releases.
Emphasize quality assurance and deliver exceptional support to developers.
Communicate clearly with clients to resolve their technical issues promptly.
Perform QA testing of SDKs on mobile devices to guarantee optimal performance.
Requirements
Good experience in mobile app development.
Hands-on experience with monitoring tools like Datadog and Kibana for system analysis and troubleshooting.
Previous background in a technical support role.
Knowledge of voice and video communication technologies.
Understanding of WebRTC, IP networks, or telecom networks.
Experience in performing both manual and automated QA testing of SDKs on mobile platforms.
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