IT Support Specialist

2 weeks ago


Stockholm, Stockholm, Sweden BCIC Swiss Full time
IT Support Specialist Job Description

We are seeking a skilled IT Support Specialist to join our team at BCIC Swiss GmBH. As an IT Support Specialist, you will be responsible for providing technical support to our customers, resolving issues, and maintaining our IT infrastructure.

Key Responsibilities:
  • Provide first and second-level technical support to customers via phone, email, or in-person.
  • Work with third-party vendors to resolve complex technical issues.
  • Communicate effectively with customers to resolve issues and provide updates on status and resolution.
  • Maintain accurate records of all reported incidents and issues.
  • Install, upgrade, and troubleshoot Windows operating systems, Microsoft Office, and other authorized software applications.
  • Support Apple devices and printers, and perform general preventative maintenance tasks on computers and laptops.
  • Perform remedial repairs on desktops, laptops, and printers, and other authorized peripheral equipment.
  • Use diagnostic tools to troubleshoot network connectivity and workstation hardware/software issues.
  • Have a broad understanding of IT concepts, including networks, servers, audio/visual, smart devices, and telecoms.
Requirements:
  • Must have a valid work permit for Sweden.
  • Good knowledge of computers and IT systems.

We offer a competitive salary and a dynamic work environment. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.



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