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IT Support Specialist
2 months ago
About the Company
AcadeMedia Support is a leading provider of educational services in Northern Europe, operating in Sweden, Norway, and Germany. Our company's size creates a sense of security and stability, allowing us to be a long-term and reliable partner in education.
Our IT Department
AcadeMedia IT is a team of approximately 70 professionals, with our IT Service Desk consisting of 12 members. We are a dynamic company that offers a secure job with great opportunities for growth and development for the right candidate.
Your Job Responsibilities
We are looking for a motivated and enthusiastic individual who is passionate about support and problem-solving. As a member of our team, you will be responsible for providing technical support via phone, chat, and web services. You will work with a variety of issues, including troubleshooting and escalating complex problems to the relevant teams or vendors. In addition to technical support, you will also handle requests such as account management, access rights, phone subscriptions, and phone exchanges.
Tools and Technologies
You will work with a range of tools and technologies, including Microsoft and Google for Education platforms. Our support team uses an issue tracking system to manage and prioritize tasks. You will be responsible for maintaining a high level of technical expertise and staying up-to-date with the latest developments in the field.
Our Team Culture
We are a collaborative and dynamic team that values innovation and continuous improvement. We are currently undergoing a significant transformation, and we are looking for someone who is eager to contribute to this process and help us achieve our goals.
Requirements
To be successful in this role, you will need to have approximately 1-3 years of experience in a technical support or similar role. Relevant certifications, such as ITIL and Lean, are highly desirable. A background in IT or a related field is also an asset.
What We Offer
We are looking for a responsible, driven, and outgoing individual who is passionate about IT and committed to delivering exceptional customer service. You will be part of a supportive team that values collaboration and continuous learning. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
