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2nd-line Support Specialist
2 months ago
Job Title: 2nd-line Support Specialist
About the Role:
We are seeking a highly skilled and motivated 2nd-line support specialist to join our team at Wise IT AB. As a 2nd-line support specialist, you will be responsible for handling complex technical issues escalated from our 1st-line support team.
Key Responsibilities:
- Techincal Support: Provide advanced technical support and troubleshooting for customer-specific and standard applications in a Windows environment, including MS 365.
- Network and Printer Monitoring: Monitor and troubleshoot network and printer issues.
Requirements:
- Technical Expertise: You must have experience in IT support, specifically in 2nd-line support.
- Soft Skills: You must be able to take ownership of your work, communicate clearly and effectively, work methodically and structurally, demonstrate a high level of engagement, and present a professional demeanor.
What We Offer:
As a 2nd-line support specialist at Wise IT AB, you will have the opportunity to work with a dynamic team and contribute to the delivery of high-quality IT services.
