Senior Support Specialist

2 weeks ago

Stockholm, Stockholm, Sweden Human IT Full time
Job Description

Vi letar efter en erfaren och engagerad senior supporttekniker som kan ta ansvar för både 1st och 2nd line support samt delta i olika projekt.

Arbetsuppgifter:
  1. Hantering av 2nd line support: Du kommer att ta hand om mer avancerade tekniska ärenden och säkerställa att de löses effektivt och till kundens fulla tillfredsställelse. Detta inkluderar avancerad felsökning, teknisk support och vägledning, installation och konfiguration, samt serveradministration och nätverksproblem.
  2. Ansvar för 1st line support: Utöver att hantera 2nd line support, kommer du att ha ansvar för att stödja och guida 1st line supporttekniker i deras dagliga arbete, samt säkerställa att ärenden hanteras korrekt och i enlighet med företagets riktlinjer.
  3. Projektdeltagande: Du kommer att delta i olika projekt relaterade till supportfunktionen och bidra med din tekniska kompetens för att säkerställa att projektmålen uppnås framgångsrikt. Detta kan inkludera projektledning och implementering, samarbete med leverantörer, samt dokumentation och kunskapsdelning.
  4. Säkerhetsarbete: Du kommer att vara involverad i säkerhetsarbete för att säkerställa att system och data är skyddade mot potentiella hot och risker.
  5. Dokumentation och kunskapsdelning: En viktig del av rollen är att kontinuerligt dokumentera arbete och dela kunskap med kollegor för att säkerställa en effektiv och samarbetsinriktad arbetsmiljö.
Krav:
  1. Erfarenhet av att arbeta som 2nd line supporttekniker eller liknande roll.
  2. Goda kunskaper inom avancerad felsökning och teknisk support.
  3. Kompetens inom installation, konfiguration och serveradministration.
  4. Starka kommunikationsfärdigheter och förmåga att samarbeta med olika intressenter.
  5. Förmåga att ta initiativ och arbeta självständigt, samtidigt som du kan fungera som en mentor och stöd för juniora kollegor.
  6. Erfarenhet av att delta i projekt och en förståelse för projektledningsprocesser.
  7. Kunskap om säkerhetsarbete och bästa praxis för datasäkerhet.
  8. Kommunicerar obehindrat på svenska i såväl tal som skrift.
Om oss:

Human IT handlar om att göra saker lite annorlunda, att på riktigt sätta våra anställda i fokus. Vi växer tillsammans och värdesätter engagemang och ambition. För oss är det viktigt att du får chansen att vara med och påverka vägen framåt.

I utbyte erbjuder vi kompetens- och karriärutveckling genom varierande och utmanande uppdrag. Vi är inte branschinriktade och kan därför erbjuda en fantastisk variation bland uppdragen för dig som konsult. Självklart ser vi till att du får rätt utbildning och vi är väl medvetna om att det är det livslånga lärandet som bygger vår framgång.

Tillsammans skapar vi framtiden

  1. Tillsvidareanställning med fast månadslön
  2. Kollektivavtal
  3. Vi tillämpar sex månaders provanställning, inklusive friskvårdsbidrag
  4. Utvecklingsplan
  5. Hälsoförsäkring + pension
  6. Förskottssemester

Start: Omgående med hänsyn till uppsägningstid och när säkerhetskontroll är genomförd. Uppdraget är på heltid och är tillsvidare.

Plats: Stockholm (centralt)

Ansökan: Vi rekryterar löpande. Så skicka in din ansökan redan idag

Human IT arbetar tillsammans med Great Place To Work för att vi skall bli Sveriges bästa arbetsplats.

Och förresten:

Som en aktiv del i ett samhälle med kulturell och social mångfald är Human IT's ambition att präglas av inkludering och bred representation, samt vara en arbetsplats med lika möjligheter för alla. Human IT anställer, bibehåller, befordrar och i övrigt behandlar alla medarbetare och kandidater efter erfarenhet, kvalifikationer och kompetens, oavsett kön, religion, ursprung, ålder, sexuell läggning, könsidentitet eller funktionsvariationer.

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