Technical Support Specialist

2 months ago


Stockholm, Stockholm, Sweden Verifone Full time

About Verifone

Verifone is a leading provider of payment solutions, with a strong brand and a diverse, dynamic work environment.

We strive for high quality standards in our products and services, and are obsessed with customer satisfaction.

Our team is dedicated to driving success for our customers, partners, and investors, and we are passionate about innovation.

Job Summary

We are seeking a Technical Support Representative to join our Technical Support Team.

As a Technical Support Representative, you will be responsible for helping our customers and partners with technical problems on their existing payment terminals and installing new payment terminals.

You will need to have good knowledge of different networks, such as Cellular, Wi-Fi, Bluetooth, and LAN, and be able to help with requests for changes to terminal data and perform software updates.

You will also be responsible for answering phone calls, answering emails, and logging all cases to our ticket system (JIRA).

Key Responsibilities

  • Provide technical support to customers and partners via phone, email, and ticket system
  • Install and configure new payment terminals
  • Perform software updates and troubleshoot technical issues
  • Assist with requests for changes to terminal data
  • Log all cases to our ticket system (JIRA)

Requirements

  • Native or fluent Swedish and business fluent English
  • Experience and background in technical support is an advantage
  • Strong end-user of IT systems and good ability to familiarize yourself with new systems
  • Any experience from the support function is a plus, and you see yourself as a problem solver
  • Good communication skills and the desire and energy to provide the best support and customer service
  • Ability to keep a cool head and be prepared to help where needed
  • Good collaboration skills, and can also work independently
  • Basic knowledge of the MS Office suite

About You

This job is perfect for you if you like problem-solving, good customer service, and talking to customers.

You will be trained in systems as well as products so that you are ready to help in this position, but having a technical interest is considered an advantage.

If you are a tech-savvy person and have an interest in always learning about the latest technologies, computers, programs, this is the perfect job for you - the payment industry is constantly evolving, and you will often have new things to learn as we have new payment terminal models, payment types that we bring to market for our customers.



  • Stockholm, Stockholm, Sweden Qliro Full time

    Job Description**About Qliro**Qliro is a leading provider of safe and simple payment solutions. We are a dedicated partner to our merchants, serving their customers every day. Our mission is to deliver exceptional payment experiences, driving growth and satisfaction for our merchants and customers alike.**Job Summary**We are seeking a highly skilled...


  • Stockholm, Stockholm, Sweden Solplanet Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Solplanet. As a Technical Support Specialist, you will play a critical role in providing technical assistance to our customers, ensuring their solar photovoltaic inverters, energy storage systems, and EV chargers are functioning optimally.Key...


  • Stockholm, Stockholm, Sweden emagine Consulting Full time

    We are seeking a skilled Technical Support Specialist to join our team at emagine Consulting. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:• Provide technical assistance to clients via phone, email, or in-person• Troubleshoot hardware and software issues,...


  • Stockholm, Stockholm, Sweden RLDatix Full time

    Job SummaryThe Technical Support Specialist will be responsible for providing first-class technical user support to ensure seamless call management and resolution. The ideal candidate will possess strong technical skills, excellent interpersonal skills, and the ability to converse effectively at all levels.Key Responsibilities:Provide 1st and 2nd line...


  • Stockholm, Stockholm, Sweden emagine Consulting Full time

    We are seeking a skilled Technical Support Specialist to join our team at emagine Consulting. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:• Provide technical assistance to clients via phone, email, or in-person• Troubleshoot hardware and software issues,...


  • Stockholm, Stockholm, Sweden emagine Consulting Full time

    We are seeking a skilled Technical Support Specialist to join our team at emagine Consulting.Job Summary:The successful candidate will be responsible for providing technical support and troubleshooting hardware and software issues, as well as performing IT-related tasks for on and off-boarding processes.Key Responsibilities:Be the front line for technical...


  • Stockholm, Stockholm, Sweden emagine Consulting Full time

    We are seeking a skilled Technical Support Specialist to join our team at emagine Consulting. The ideal candidate will have experience in IT Operations/Engineering and a strong understanding of client hardware, authentication issues, and network troubleshooting.Key Responsibilities: Provide front-line technical support for desktop hardware and software...


  • Stockholm, Stockholm, Sweden Verifone Full time

    Join Our Team as a Technical Support RepresentativeAt Verifone, we're looking for a skilled Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing top-notch technical support to our customers and partners, ensuring they receive the best possible experience with our payment...

  • Service Engineer

    7 days ago


    Stockholm, Stockholm, Sweden Erbe Full time

    Your Key ResponsibilitiesAs a technical support specialist, you will play a crucial role in setting up and managing the service department at Erbe Sweden, ensuring the highest level of customer satisfaction.Drive all commercial activities in the service business area by preparing and following up on service business plans.Work actively on the field with...


  • Stockholm, Stockholm, Sweden Verifone Full time

    Join Our Team as a Technical Support RepresentativeAt Verifone, we're looking for a skilled Technical Support Representative to join our team. As a key member of our Technical Support Team, you'll play a crucial role in helping our customers and partners with technical issues related to their payment terminals.Key Responsibilities:Provide technical support...


  • Stockholm, Stockholm, Sweden Worldline Full time

    About WorldlineWorldline is a leading provider of payment and transactional services, helping businesses of all sizes to accelerate their growth journey. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid.The OpportunityWe are seeking an IT Technical Support Agent to join our team in Stockholm,...


  • Stockholm, Stockholm, Sweden Worldline Full time

    About the OpportunityWe are seeking an IT Technical Support Agent to join our team in Stockholm, Sweden. As a key member of our Nordic Virtual Team, you will provide technical support to employees in Sweden and other Nordic countries, ensuring seamless IT operations and excellent customer experience.Key ResponsibilitiesProvide technical support for local...


  • Stockholm, Stockholm, Sweden Solplanet Full time

    About SolplanetSolplanet is a leading provider of renewable energy solutions, offering solar inverters, energy storage systems, and EV chargers. With over 15 years of expertise in R&D and manufacturing, we strive to create the best possible experience for distributors, installers, and end-users.Job DescriptionWe are seeking a highly skilled Technical Support...


  • Stockholm, Stockholm, Sweden Worldline Full time

    About the OpportunityWe are seeking an IT Technical Support Agent to join our team in Stockholm, Sweden. As a key member of our Nordic Virtual Team, you will provide technical support to employees in Sweden and other Nordic countries, ensuring seamless IT operations and excellent customer experience.Key ResponsibilitiesProvide technical support for local...


  • Stockholm, Stockholm, Sweden Solplanet Full time

    About SolplanetSolplanet is a leading provider of renewable energy solutions, committed to making solar energy accessible to everyone. Our team of experts is passionate about delivering high-quality products and services that meet the needs of our customers.Job DescriptionWe are seeking a highly skilled Technical Support Engineer to join our team. As a...


  • Stockholm, Stockholm, Sweden Verifone Full time

    Why Verifone?Verifone is a leading provider of payment solutions, with a strong brand and a presence in the global market for over 30 years.We offer a dynamic and fast-paced work environment, where employees are focused on delivering high-quality products and services to our customers.What's Exciting About the Job?As a Technical Support Representative, you...


  • Stockholm, Stockholm, Sweden Worldline Full time

    About the OpportunityWe're seeking a skilled IT Technical Support Agent to join our team in Stockholm, Sweden. As a key member of our Nordic Virtual Team, you'll provide technical support to employees across Sweden and other Nordic countries, ensuring seamless IT operations and resolving complex issues.Key ResponsibilitiesProvide ongoing support for local...

  • Technical Specialist

    2 months ago


    Stockholm, Stockholm, Sweden Ecolab Full time

    Job Title: Technical SpecialistWe are seeking a skilled Technical Specialist to join our team at Nalco Water, an Ecolab Company. As a Technical Specialist, you will provide on-site field service and assist customers with problem-solving support regarding Nalco Waters' products, applications, and solutions.Key Responsibilities:Provide safe and efficient...

  • Technical Specialist

    4 weeks ago


    Stockholm, Stockholm, Sweden Ecolab Full time

    Job Title: Technical SpecialistWe are seeking a skilled Technical Specialist to join our team at Nalco Water, an Ecolab Company. As a Technical Specialist, you will provide on-site field service and assist customers with problem-solving support regarding our products, applications, and solutions.Key Responsibilities:Provide safe and efficient on-site field...


  • Stockholm, Stockholm, Sweden Iron Systems Full time

    Job SummaryIron Systems is seeking a highly skilled Desktop Support Engineer to join our team. The ideal candidate will have 6-8 years of technical experience in Windows and Mac environments, with a strong understanding of computer systems, mobile devices, and other tech products. Key responsibilities include diagnosing and troubleshooting technical issues,...