Technical Support Specialist
2 months ago
About Verifone
Verifone is a leading provider of payment solutions, with a strong brand and a diverse, dynamic work environment.
We strive for high quality standards in our products and services, and are obsessed with customer satisfaction.
Our team is dedicated to driving success for our customers, partners, and investors, and we are passionate about innovation.
Job Summary
We are seeking a Technical Support Representative to join our Technical Support Team.
As a Technical Support Representative, you will be responsible for helping our customers and partners with technical problems on their existing payment terminals and installing new payment terminals.
You will need to have good knowledge of different networks, such as Cellular, Wi-Fi, Bluetooth, and LAN, and be able to help with requests for changes to terminal data and perform software updates.
You will also be responsible for answering phone calls, answering emails, and logging all cases to our ticket system (JIRA).
Key Responsibilities
- Provide technical support to customers and partners via phone, email, and ticket system
- Install and configure new payment terminals
- Perform software updates and troubleshoot technical issues
- Assist with requests for changes to terminal data
- Log all cases to our ticket system (JIRA)
Requirements
- Native or fluent Swedish and business fluent English
- Experience and background in technical support is an advantage
- Strong end-user of IT systems and good ability to familiarize yourself with new systems
- Any experience from the support function is a plus, and you see yourself as a problem solver
- Good communication skills and the desire and energy to provide the best support and customer service
- Ability to keep a cool head and be prepared to help where needed
- Good collaboration skills, and can also work independently
- Basic knowledge of the MS Office suite
About You
This job is perfect for you if you like problem-solving, good customer service, and talking to customers.
You will be trained in systems as well as products so that you are ready to help in this position, but having a technical interest is considered an advantage.
If you are a tech-savvy person and have an interest in always learning about the latest technologies, computers, programs, this is the perfect job for you - the payment industry is constantly evolving, and you will often have new things to learn as we have new payment terminal models, payment types that we bring to market for our customers.
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