
Enterprise Automation Specialist
2 days ago
At UiPath, we believe in the transformative power of automation to change how the world works. We're committed to creating category-leading enterprise software that unleashes that power.
We're looking for a seasoned Technical Account Manager to join our Enterprise Success team. As a key member of our account team, you'll take ownership of your customers' technical success with the UiPath Platform.
Your mission will be to help our customers achieve more than they ever have by automating the day-to-day and driving business to a higher level. You'll advise and guide our most strategic customers in designing and building long-term, enterprise-level business automation programs leveraging our people and technology.
What You'll DoTake ownership of your customers' technical success with the UiPath Platform
Be a core member of the UiPath account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value
Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved
Provide UiPath Platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting
Enable your customers' technical stakeholders on UiPath Platform best practices relevant to their unique automation pipelines, program objectives, environments, and constraints
Conduct design and code reviews for select automations to reinforce and verify those best practices
Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines
Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate, and bring to positive closure escalated support incidents
Provide technical advisory to customers through webinars, demos, and speaking engagements
Develop and mature our teams' processes, assets, and methodologies in an agile manner to continually iterate and maintain best-in-class delivery
A degree in Computer Science or relevant degree
A minimum of 5 years experience in programming .NET / Java applications (C#, C++, VB, Java or Powershell), SaaS and Cloud experience a benefit
Fluency in written and spoken English. Finnish is a plus.
Relevant work experience with progressive responsibility in customer-facing, technical account management or technical consulting roles
Work experience to credibly communicate with and guide customers on diverse technical topics, including software engineering, packaging and deployment, cloud technologies, and infrastructure engineering
Previous experience working with UiPath, Automation Anywhere, Blue Prism, Pega or Nice is preferred
Strong analytical and problem-solving skills, self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
Diplomacy, tact, and poise under pressure when working through customer issues.
Willingness to travel for client interactions up to 25% of the time
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