Nordics and Baltics Client Services Specialist

7 hours ago


Stockholm, Stockholm, Sweden Visa Europe Management Services Limited Sverige - Stockholm Full time
Job Overview

The Sr. Consultant, Client Success Manager role is a critical position within Visa's Client Services organization. This position is accountable for delivering exceptional Client experiences by providing proactive guidance and support to clients in the Nordics and Baltics cluster. By doing so, the Client Success Manager drives client loyalty, retention, and growth through the optimized use of Visa's products and services.

**About the Role**

As a Sr. Consultant, Client Success Manager, you will work closely with clients to understand their needs and develop targeted strategies to address them. You will leverage your knowledge of the payment industry, Visa's products and services, and your analytical skills to deliver meaningful insights and recommendations that drive client value and growth. Additionally, you will collaborate with various stakeholders across Visa to ensure seamless execution of client projects and programs.

Responsibilities:

1. Develop and maintain deep understanding of client businesses, identifying opportunities to increase revenue, reduce costs, and enhance overall satisfaction.
2. Identify and capitalize on opportunities to grow the client's Visa product portfolio, expand adoption, and implement new capabilities.
3. Foster strong relationships with clients, leveraging expertise and judgment to build trust and credibility.
4. Collaborate with cross-functional teams to deliver high-quality client solutions and exceptional customer experiences.
5. Continuously stay informed about industry trends, competitor activity, and regulatory changes to inform client conversations and strategic decisions.

**Key Requirements**:

- A minimum of 5 years of experience in a customer-facing role, preferably in the financial services, payment cards, or software industries.
- Proven track record of delivering exceptional Client experiences and driving client loyalty and retention.
- Strong analytical and problem-solving skills, with ability to interpret complex data and communicate insights effectively.
- Excellent communication and interpersonal skills, with ability to influence and engage diverse stakeholders at all levels of an organization.
- Ability to work independently and collaboratively as part of a global team, navigating cultural differences and time zones.
- Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Word.
- Familiarity with CRM systems and other client management tools is a plus.

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