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Client Services Consultant Specialist
10 hours ago
About the Role
You will be responsible for delivering high-quality Managed Service Provider (MSP) services to our clients in Sweden. Your primary goal is to ensure efficient staff augmentation and transactional processes, working closely with vendors, hiring managers, and Magnit cross-functional teams.
Key responsibilities include:
- Facilitating staff augmentation needs and all related transactions with hiring managers and relevant customer contacts;
- Owning and operating operational meetings with dedicated hiring managers and stakeholders;
- Preparing job descriptions and requisitions;
- Reviewing resumes, conducting phone screenings, and submitting candidates to hiring managers for review;
- Coordinating interviews with candidates, suppliers, and hiring managers;
- Negotiating bill rates and evaluating candidates;
- Administering projects, project extensions, supplier relations, and standard processes;
- Providing strategic market insights based on client-specific needs.
Operational Responsibilities
- Daily:
- Scheduling and conducting meetings with key suppliers to inform about ways of working and building strong relationships;
- Supporting time chasing and administration tasks related to invoicing;
- Participating in operational meetings with customers;
- Monthly:
- Initiating and operating continuous improvement work strategies together with clients and relevant teams to meet customer plans;
- Yearly:
- Supporting Operation Managers/Program Managers with customer-related reporting.
Magnit Internal Responsibilities
- Daily:
- Communicating possible improvements and optimizations related to internal processes (including VMS);
- Monitoring and escalating all issues related to daily operations or internal processes to ensure efficient management and improvement.
- Monthly:
- Joining monthly Nordic Staff Meetings;
- Joining Global Town Halls.
- Yearly:
- Engaging in at least one internal project per year (i.e., projects aiming for internal efficiencies, planning, and executing social functions etc.);
- Conducting and passing any internal educations assigned to the individual.
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