Customer Success Expert

3 days ago


Stockholm, Stockholm, Sweden Matteappen Magma Full time
About Magma

Magma is a pioneering platform in data-driven math education. Our innovative approach enables teachers to emphasize creativity in math while gaining valuable insights into student progression. This leads to a more engaging, inclusive, and pedagogical math class for all students.

Math remains a significant challenge for schools, where one in five students in year 9 struggle with the subject. Math is a fundamental pillar of career success, and we believe that improving math education has a profound impact on educational outcomes and career prospects for children and young adults.

Magma is rapidly expanding across Europe and the US. We are a driven team on a meaningful mission to improve math education for millions of children.

The Role

We are seeking an outgoing, curious, and responsible individual to join our Customer Support team as a Customer Support Representative (CSR). Your primary role will be interacting with our users digitally, addressing questions, support inquiries, and bug reports. You will solve problems mainly through our chat support but also through phone and email. High-stress tolerance and the ability to deliver world-class service are essential.

As a CSR, you will also hold digital onboarding sessions to help new users get started. To thrive in this role, you should be energized by helping others and always strive to go the extra mile. You will be the face of Magma for our users.

Requirements

  • A highly social and collaborative individual who enjoys working with others.
  • An independent problem solver with great patience and attention to detail.
  • Able to deliver world-class customer service in a fast-paced environment with multiple tasks.
  • Tech-savvy, with basic knowledge of Excel and SQL.
  • Flexible and open to rapid changes in a dynamic work environment.
  • Excited to grow together with us.
  • 1-2 years of work experience.

What We Offer

  • A key role in an exciting journey with a young, hungry, and fast-growing startup with a meaningful mission.
  • Fantastic colleagues in a fun environment with great opportunities to learn and grow.
  • Competitive compensation.
  • Opportunities for growth and development into new roles at the company.


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