Merchant Success Expert

5 days ago


Stockholm, Stockholm, Sweden Instabee Group Full time
Key Responsibilities

You will be at the forefront of driving commercial and operational excellence across our key accounts, working cross-functionally to streamline processes and enhance our service offering. By combining strong collaboration with commercial, product, tech, and operations teams, you will lead efforts to simplify complex challenges, creating a superior experience for both our merchants and their customers.

Some of your key responsibilities will include:

  • Leading the Merchant Success Team in Sweden to drive operational excellence and an unmatched merchant experience.
  • Analyzing data to monitor commercial and operational performance, proactively identifying areas for improvement and leveraging Instabee's strengths against competitors.
  • Enhancing communication flows between Instabee and merchants to reduce lead times and elevate our offering.
  • Building partnerships with merchants by joining key meetings to validate improvement hypotheses and drive tailored, impactful solutions.
  • Supporting new sales and implementations by coordinating operational and integration set-ups that ensure successful launches and by contributing to negotiations with strategic insights.


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