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Customer Success Manager

1 month ago

Gothenburg, Västra Götaland, Sweden Brightvision Full time
Job Overview

Brightvision is seeking a seasoned Customer Success Manager to join our team. As a key member of our growth marketing agency, you will be responsible for delivering exceptional value to our clients and driving success through strategic project management.

This role involves working closely with internal teams to deliver seamless experiences and fostering long-term relationships that enhance retention and customer satisfaction. As a freelancer, you will be responsible for invoicing us monthly.

Key Responsibilities:
  • Manage projects and campaigns that balance client needs with Brightvision's objectives, monitoring profitability, performance, and delivering an unrivaled CX.
  • Build and maintain strong, long-lasting relationships with clients, acting as their trusted advisor.
  • Understand and define Ideal Customer Profiles (ICPs) and buyer personas to tailor outbound marketing efforts.
  • Plan and deliver profitable multi-channel outbound marketing campaigns, ensuring alignment with client goals.
  • Create, amend, and develop prospect data lists to optimize outreach and engagement strategies.
  • Manage and monitor the performance of Sales Development Representatives (SDRs) to achieve campaign objectives.
  • Analyze campaign performance metrics and provide actionable insights to improve client success initiatives.
  • Collaborate with cross-functional teams to ensure seamless execution of marketing strategies and client deliverables.
  • Drive client retention and renewal strategies, identifying opportunities for upselling and cross-selling services.
  • Stay informed about industry trends, digital marketing methodologies, and best practices to enhance client strategies.
Ideal Candidate Profile:
  • Previous successful experience in B2B telemarketing/Inside Sales.
  • Strong background in digital marketing and project management.
  • Strong analytical skills with the ability to interpret performance data and make data-driven decisions.
  • Leadership experience of a few years.
  • Excellent communication and relationship-building skills.
  • Proven experience in customer success, preferably within the tech industry.
  • Fluent in English (both written and spoken).
  • In-depth understanding of ICPs, buyer personas, and outbound multi-channel marketing methodologies.
  • Experience in creating and managing prospect data lists.
About Brightvision

Brightvision is a B2B growth marketing agency that specializes in results-driven marketing for tech companies. We have around 100 employees located around the globe, working with some of the largest and most exciting companies in the tech industry.

We strive to offer excellent services to our clients, every day. Our corporate culture is characterized by transparency, teamwork, and personal development. We believe in the power of technology to solve humanity's problems.

Why choose Brightvision?

  • We are a nice bunch of 'humble winners' with a good sense of humor.
  • We have a decentralized organization where you work in smaller teams.
  • We focus on competence development and internal coaching.
  • We have a great kickoffs and social activities.
  • We have lots of transparency and good communication.
  • We have an international environment with colleagues around the world.
  • We have a bonus program for everyone.
  • We have a stipend if you work remotely to contribute to your costs.
  • We have a health wellness program.
  • We focus on world-class leadership.