Customer Success and Growth Strategist
2 weeks ago
About the Role
We are seeking a highly skilled Customer Success and Growth Strategist to join our team at Brightvision, a B2B growth marketing agency specializing in results-driven marketing for tech companies.
Key Responsibilities
- Manage projects and campaigns that balance client needs with our objectives, monitoring profitability, performance, and delivering exceptional customer experience.
- Build long-lasting relationships with clients, acting as their trusted advisor, and understanding their Ideal Customer Profiles and buyer personas.
- Plan and execute profitable multi-channel outbound marketing campaigns, aligning with client goals and ensuring seamless execution with cross-functional teams.
- Analyze campaign performance metrics and provide actionable insights to enhance client success initiatives.
- Collaborate with marketing teams to develop and manage prospect data lists, optimizing outreach and engagement strategies.
- Drive client retention and renewal strategies, identifying opportunities for upselling and cross-selling services.
Requirements and Qualifications
- Experience in B2B telemarketing/inside sales and previous work in marketing agencies.
- Strong background in digital marketing, project management, and leadership experience.
- Excellent communication and relationship-building skills, with fluency in English (written and spoken).
- In-depth understanding of Ideal Customer Profiles, buyer personas, and outbound multi-channel marketing methodologies.
About Brightvision
Brightvision is a remote-first organization with a decentralized team, prioritizing transparency, teamwork, and personal development. We strive to be the largest and most trusted growth partner for B2B technology brands, leveraging technology to solve humanity's problems.
Why Brightvision?
- A collaborative and dynamic work environment with opportunities for growth and development.
- The chance to work with the largest and most challenging customers in the tech industry.
- A bonus program and stipend for remote work to support your needs.
- A health wellness program and focus on world-class leadership.
What to Expect
As a Customer Success and Growth Strategist at Brightvision, you will have the opportunity to work with a talented team, develop your skills, and contribute to the growth and success of our clients.
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