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Technical Support Manager Role
1 day ago
Job Overview
We're seeking a Customer Support Manager to join our dynamic team at Quinyx. As a leader, you'll drive the success of our support team in EMEA and Australia, ensuring exceptional customer experiences.
You'll be responsible for managing the support team, including 1st and 2nd line Support Advisors. This role requires a strong operational mindset, excellent communication skills, and a data-driven approach to results.
Key responsibilities include:
- Managing the support team to achieve exceptional customer satisfaction.
- Developing and implementing strategies to improve customer experience.
- Leveraging technology to streamline support processes.
- Fostering a collaborative environment within the support team.
- Driving continuous improvement and innovation in support operations.
- Maintaining open communication channels with internal stakeholders.
- Evolving the support framework to meet customer needs.
What We Offer
Quinyx provides equal employment opportunities and strives for an inclusive and diverse value-driven culture. All applications will receive consideration without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability, or Veteran status.
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