
Global Client Manager
9 hours ago
Transforming Businesses Through Strategic Partnerships
We empower global CS leaders to unlock their full potential by providing expert guidance and support. Our team of experienced professionals helps clients navigate complex challenges and achieve remarkable results.
Job Description
In this role, you will be responsible for understanding customers' problems and objectives deeply, then helping solve them through the Planhat platform. When our clients are successful, so are we:
- Churn goes down 6% at a legal software company because we helped unify data from separate systems, survey qualitative customer feedback, and analyse product usage patterns.
- Faced with modest growth and heavy competition, we help an enterprise CRO and CFO conduct a white space analysis using data from Planhat, which kickstarts initiatives that help increase Net Revenue Retention by 7%.
- Five CS reps at a Fintech startup can handle 20% more clients because we're streamlining repetitive tasks like data entry and creating reports, as well as automating the onboarding of new customers.
Your Key Qualities
- Succeeded in a 'closing' role, either in sales or CS (renewals, expansions, cross sales, upsales, and churn prevention) at a B2B SaaS/fast-growth company.
- Demonstrated success in managing a portfolio.
- Been in a managerial role (but not everyone on the team has).
Benefits
Our team members enjoy a dynamic and supportive work environment, with opportunities for professional growth and development. If you're passionate about delivering exceptional results and making a real impact, we'd love to hear from you.
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