Client Portfolio Manager

17 hours ago


Stockholm, Stockholm, Sweden Liberty Towers Full time

**Job Description:**

We are seeking a Client Portfolio Manager to lead our client relationship and service management functions, ensuring seamless service delivery, strategic account planning, and high customer satisfaction.

  • Oversee the Service Management Teams, ensuring exceptional client engagement.
  • Act as the primary point of contact for customer relationships, managing MI & SLA reporting, invoicing, issue resolution, and service enhancements.

Key Responsibilities:

Client Relationship Management & Service Delivery

  • Foster strong client relationships by ensuring consistent communication, proactive problem resolution, and service excellence.

Account Planning & Strategic Governance

  • Develop and execute strategic account plans in collaboration with Sales and Solutions teams.
  • Ensure contractual governance is delivered effectively, maintaining compliance with agreed SLAs and service commitments.

Revenue & Profitability Management

  • Work with Finance and Business Development teams to review profitability of existing and new contracts.

Solution Promotion & Revenue Growth

  • Identify and promote additional services and solutions to existing customers.


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