Front Desk Director
5 days ago
Take your career to new heights as a Front Office Manager at Sheraton Stockholm Hotel, where we redefine excellence in hospitality since 1971. Our innovative owners Archer Hotel Management and Marriott International merge rich cultural history with modern luxury and a deep dedication to sustainability.
You will lead a dynamic team, focusing on delivering outstanding guest experiences and creating memorable moments. This role involves overseeing the daily operations, managing check-ins and check-outs, handling guest inquiries and complaints, and collaborating with other departments to maintain smooth operations.
Your Key Responsibilities:
- Drive daily front office operations, including scheduling, recruitment, performance reviewing, and training.
- Develop and maintain high standards of customer satisfaction through personalized service and prompt attention to guest needs.
- Foster collaboration between departments to ensure seamless operations.
- Evaluate and improve check-in/check-out procedures and company policies.
- Analyze performance metrics and implement necessary improvements.
Your Qualifications:
- A minimum of 4 years of experience in the hotel industry.
- At least 3 years of team management experience in a leadership role in guest service or equivalent.
- Proficient communication skills in both Swedish and English, spoken and written; additional languages are a bonus.
- Able to motivate and engage the team.
- Results-driven and proactive work approach.
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