Senior Hospitality Professional
2 days ago
Förvaltnings AB Tegelbacken, as the operator of the Sheraton Stockholm Hotel, seeks a highly skilled Front Office Associate to deliver exceptional customer experiences. The successful candidate will be part of a dynamic team that combines rich cultural heritage with modern luxury and a deep commitment to sustainability.
This role is instrumental in ensuring seamless check-in/check-out procedures, exceeding guest expectations, and maintaining high levels of customer satisfaction. The Front Office Associate will also stay informed about events, VIP arrivals, and group check-ins to ensure smooth operations.
About the Role:
- Manage front desk operations, including check-in/check-out procedures.
- Provide exceptional customer service, ensuring personalized attention and prompt issue resolution.
- Communicate effectively with guests, colleagues, and external partners to ensure seamless operations.
- Collaborate with other departments to maintain high levels of customer satisfaction.
Requirements:
- 1-2 years of experience working at a hotel front desk.
- Excellent communication skills in both Swedish and English, spoken and written.
- Strong problem-solving skills, with a focus on guest needs and expectations.
- Ability to work independently and as part of a team.
- Proactive approach to resolving issues and improving operations.
About Us:
Förvaltnings AB Tegelbacken operates the Sheraton Stockholm Hotel, a renowned hospitality brand that combines rich cultural heritage with modern luxury and a deep commitment to sustainability. Our team is dedicated to delivering exceptional customer experiences and ensuring seamless operations.
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