Senior Hospitality Professional

2 days ago


Stockholm, Stockholm, Sweden Förvaltnings AB Tegelbacken Full time

Förvaltnings AB Tegelbacken, as the operator of the Sheraton Stockholm Hotel, seeks a highly skilled Front Office Associate to deliver exceptional customer experiences. The successful candidate will be part of a dynamic team that combines rich cultural heritage with modern luxury and a deep commitment to sustainability.

This role is instrumental in ensuring seamless check-in/check-out procedures, exceeding guest expectations, and maintaining high levels of customer satisfaction. The Front Office Associate will also stay informed about events, VIP arrivals, and group check-ins to ensure smooth operations.

About the Role:

  • Manage front desk operations, including check-in/check-out procedures.
  • Provide exceptional customer service, ensuring personalized attention and prompt issue resolution.
  • Communicate effectively with guests, colleagues, and external partners to ensure seamless operations.
  • Collaborate with other departments to maintain high levels of customer satisfaction.

Requirements:

  • 1-2 years of experience working at a hotel front desk.
  • Excellent communication skills in both Swedish and English, spoken and written.
  • Strong problem-solving skills, with a focus on guest needs and expectations.
  • Ability to work independently and as part of a team.
  • Proactive approach to resolving issues and improving operations.

About Us:

Förvaltnings AB Tegelbacken operates the Sheraton Stockholm Hotel, a renowned hospitality brand that combines rich cultural heritage with modern luxury and a deep commitment to sustainability. Our team is dedicated to delivering exceptional customer experiences and ensuring seamless operations.



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