Front Office Associate to Sheraton Stockholm Hotel

1 week ago

Stockholm, Stockholm, Sweden Förvaltnings AB Tegelbacken Full time
Step into a role that redefines excellence at the Sheraton Stockholm Hotel, a hallmark of hospitality since 1971 in the heart of Sweden's bustling capital. Aligned with our innovative owners Archer Hotel Management and Marriott International, we merge rich cultural history with modern luxury and a deep dedication to sustainability.

We are now looking for a motivated and compassionate Front Office Associate to join our front desk team to ensure exceptional customer service as we align the hotel as one of the top luxury hotels in Stockholm post-renovation.

If you have a passion for hospitality and a focus on delivering outstanding guest experiences, we want to hear from you
We believe in nurturing talent and providing opportunities for professional development. Whether you are starting your journey in hospitality or looking to take the next step in your career, we offer a workplace where you can learn, grow, and thrive.

Key Responsibilities:

• Manage check-in/check-out procedures and ensure adherence to company policies.

• Exceed guest expectations

• Stay informed about events, VIP arrivals, and group check-ins

• Ensure fast, efficient, and welcoming service for all guests

• Maintain high levels of customer satisfaction assuring personalized service and addressing guest concerns/needs promptly

• Communicate and record all feedback and complaints according to established processes

• Coordinate with other departments to ensure smooth operations

• Good relationships with both internal and external customers

Qualifications:

• Has experience working at a hotel front desk

• Experience in Opera is an advantage

• Excellent communication skills in both Swedish and English, spoken and written; additional languages are a plus

• Strong communication and interpersonal skills

• Has strong computer skills

• Proactive and independent work approach

• Good problem-solving skills with a focus on guest needs and expectations

• Ability to handle high-pressure situations with professionalism

What We Offer:

• A permanent full-time position following the 6-month probation period and we adhere to collective bargaining agreements

• Chance of being part of one of the biggest renovation and re-positioning projects in Stockholm's hotel scene

• Great opportunities for career growth

• A dynamic and inclusive work environment

• Employee discounted rates at over 8,000 hotels worldwide

Join our team and play a key role in creating memorable experiences for our guests

The Sheraton brand, established in 1937, has been synonymous with excellence in hospitality. The Sheraton Stockholm Hotel, opened in 1971 as the first international 5 star hotel in Stockholm, and it's an icon in Sweden's capital city. As part of Marriott International, Sheraton Stockholm Hotel is providing guests with thoughtful amenities, contemporary accommodation, and the best city center location. Our commitment to sustainability aligns with our owner Archer Hotel Managements ethos, making us a unique choice for conscientious travelers.

Redefining the Essence of Hospitality
We have recently started our much-anticipated renovation journey at Sheraton Stockholm. This marks the beginning of our mission to redefine the essence of hospitality. We will transform all our spaces, hotel rooms, implement new food and beverage concepts and expand our gym and wellness. As we embark on this transformation, we are seeking the best industry people to join our team.

About Archer Hotel Management
Archer Hotel Management (AHM) is the operational arm of Archer Hotel Capital (AHC), committed to pioneering sustainable management of upscale and luxury hotels in Europe. AHM is dedicated to making a 'world of difference,' empowering teams to foster entrepreneurial cultures and deliver operational excellence. Our commitment includes achieving net zero carbon emissions by 2030 and gaining third-party certification for sustainable practices.

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