Flexible Space Coordinator
6 days ago
We're looking for a highly motivated and organized individual to join our team as a Community Associate. In this role, you will be responsible for:
About the OpportunityProviding exceptional customer service to our members and acting as the face of WeWork.
- Building a welcoming and collaborative community environment through events and member engagement.
- Ensuring that our buildings are fully operational and processes are running efficiently.
- Driving growth and promotion of WeWork-provided service offerings.
- Taking direction from the Community Lead and the Community Manager to support the Community Team as necessary.
Front Desk Management:
- Cover the front desk during business hours and be an on-site point of contact.
- Greet members and guests with a warm and welcoming demeanor.
- Ensure all visiting guests sign-in via Welkio iPad.
- Learn member names to facilitate relationships and enhance the member experience.
- Anticipate member needs using relevant information to personalize their experience.
- Keep the front desk clean and organized.
- Notify members of food deliveries and couriers.
- Answer questions related to the building, including way-finding, policies, and procedures.
Events and Membership Engagement:
- Provide feedback on programming types based on member makeup.
- Celebrate members' successes and milestones through gifts and notes.
- Distribute event info, including weekly events posters and individual event posters.
- Ensure building-specific requirements are met for each event.
- Input notes into Spacestation or equivalent system about members.
- Identify opportunities to connect members with each other.
- Know local restaurants, food delivery services, and supply stores.
- Be active on the WeWork member network to engage members.
- Explain WeWork policies and procedures to members.
Building Operations and Management:
- Receive, process, sort, and organize mail.
- Issue post upon request and keep the mailroom organized.
- Return unidentified mail and former member mail after 30 days.
- Ensure courier parcels have correct details for pick-ups.
- Investigate and resolve 'lost' packages.
- Track and manage keys collected and distributed.
- Collect keys and key cards upon move-out.
- Review emergency equipment location and usage.
- Provide coffee machine support for guests and members.
We're looking for someone who is passionate about delivering exceptional customer service, building strong relationships, and working in a fast-paced environment. If you're motivated and enthusiastic, we'd love to hear from you
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