Account Success Coordinator
4 days ago
Eletive is a rapidly growing organization dedicated to creating workplaces where people thrive. As a Customer Success Manager, you will play a key role in helping our customers achieve their engagement goals and maximize the value of our platform.
About Our Mission
We believe that engaged employees are the key to thriving organizations. Our mission is to create workplaces where people can do their best work and enjoy a supportive, dynamic environment.
In this role, you'll have the opportunity to contribute to our mission by developing and maintaining meaningful customer relationships, collaborating with cross-functional teams, and driving business growth and customer satisfaction. Your key responsibilities will include:
- Guiding customers through onboarding and helping them achieve value quickly and effectively with Eletive.
- Acting as the primary point of contact, advocating for customer needs and providing feedback to internal teams.
- Conducting regular health checks and strategic planning to evaluate progress, offer recommendations, and proactively address churn risks.
- Partnering with Product and Account Management teams to align on customer needs and identify growth opportunities.
- Maintaining accurate and up-to-date customer information in our CRM system to ensure transparency and high data quality.
- Staying updated on Eletive products and best practices while sharing insights across the team.
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