Customer Success Manager
2 days ago
We are looking for a Customer Success Manager to join the Spiideo team
Spiideo is a global leader in automated, cloud-based solutions for sports video analysis and streaming. Trusted by thousands of organizations worldwide, Spiideo serves some of the most renowned professional and collegiate teams, media companies, and leagues and federations.
Join the Customer Success team if you would love the opportunity to manage some of the top sports organizations across Europe.
This role is based in Malmö, Sweden and you will report directly to the VP of Customer Success.
The role:
You will manage a portfolio of Media companies, Leagues, and Sports clubs in Europe with a primary focus in Southern Europe markets (Spain, Italy, etc.). Fluency in Spanish and Italian is required to effectively manage the Spain and Italian markets.
Core responsibilities:
- Onboarding & Training: help new customers get onboarded with Spiideo
- Customer Satisfaction: delivering exceptional guidance, maximize potential
- Renewals: proactive management to achieve company renewal targets
- Upsell & Expansion: identify opportunities to maximize and expand usage
- Churn management: proactively engage to reduce churn and ensure success
- Relationship building: cultivate strong, trusted partnerships with key stakeholders
- Process development: ability to coordinate and manage complex implementations
What type of customers would you manage?
You will manage a portfolio of Sports clubs, Leagues, and Media companies (in market) across a variety of sports (Football, Ice Hockey, Basketball, Handball, etc.) across the entire Spiideo portfolio: Spiideo Perform (video analysis), Spiideo Play (streaming), and Spiideo Replay (VAR).
- Leagues
- Professional sports clubs
- Media Companies
What we are looking for:
- Prior Customer Success or Sales experience (at least 2 years)
- Professional proficiency in Spanish, Italian and English, both written and spoken
- Sports tech industry is a bonus
- Very process-driven and structured approach to working
- Self-motivated, takes initiative, positive, team-first attitude
- Excellent ability to train customers via Webinars, 1-on-1 meetings, etc.
- Strong problem solving skills
- Excellent communication and presentation skills
- Passion for customer success and get joy out of seeing our customers succeed
What we can offer:
- The chance to make an impact in a growing, international SaaS company.
- A friendly and skilled multinational team
- Access to cutting-edge tools and resources to empower your work.
- Benefits package that includes an extensive pension & insurance package in line with collective agreements, wellness contribution, parental leave benefits and the opportunity to spend two working hours per week on physical activity.
Location: Spiideo's office at Lilla Torg 1 in Malmö
Remote status: Office first (Hybrid, minimum 3 days in Malmö office per week)
Application:
You will be part of an international team with knowledgeable and friendly people from many different nationalities and backgrounds. We welcome applicants from all backgrounds to contribute their unique perspectives, skills, and experiences, fostering a diverse and inclusive workforce across Spiideo.
We believe that when the best people work together in an open environment, magic happens. Apply now and become an integral part of our success story We review new applications continuously.
#J-18808-Ljbffr-
Customer Success Manager
1 week ago
Malmo, Skåne, Sweden Spiideo AB Full timeWe are looking for a Customer Success Manager to join the Spiideo teamSpiideo is a global leader in automated, cloud-based solutions for sports video analysis and streaming. Trusted by thousands of organizations worldwide, Spiideo serves some of the most renowned professional and collegiate teams, media companies, and leagues and federations.Join the...
-
Customer Success Manager
5 days ago
Malmo, Skåne, Sweden Spiideo AB Full timeWe are looking for a Customer Success Manager to join the Spiideo teamSpiideo is a global leader in automated, cloud-based solutions for sports video analysis and streaming. Trusted by thousands of organizations worldwide, Spiideo serves some of the most renowned professional and collegiate teams, media companies, and leagues and federations.Join the...
-
Customer Success Manager
19 hours ago
Malmo, Skåne, Sweden Spiideo AB Full timeWe are looking for a Customer Success Manager to join the Spiideo teamSpiideo is a global leader in automated, cloud-based solutions for sports video analysis and streaming. Trusted by thousands of organizations worldwide, Spiideo serves some of the most renowned professional and collegiate teams, media companies, and leagues and federations.Join the...
-
Customer Success Expert
14 hours ago
Malmo, Skåne, Sweden Spiideo AB Full timeAt Spiideo AB, we are seeking a highly skilled Customer Success Manager to join our team. This role is responsible for managing a portfolio of media companies, leagues, and sports clubs in Europe with a primary focus on Southern European markets.The ideal candidate will have prior customer success or sales experience and be proficient in Spanish, Italian,...
-
Sales Success Manager
2 days ago
Malmo, Skåne, Sweden Spiideo AB Full timeSpiideo AB is a global leader in automated, cloud-based solutions for sports video analysis and streaming. We are seeking an experienced Sales Success Manager to join our Customer Success team.The successful candidate will be responsible for managing a portfolio of Media companies, Leagues, and Sports clubs in Europe with a primary focus in Southern Europe...
-
EandoX Customer Success Lead
7 days ago
Malmo, Skåne, Sweden BIMobject® Corporation Full timeAbout UsWe are a green tech company with extensive experience in sustainable services. Our mission is to build a better world by providing innovative solutions for architects, manufacturers, and construction professionals. We deliver two platforms: a world-leading marketplace for connecting architects and manufacturers (bimobject.com) and the unique...
-
Customer Success Specialist
5 days ago
Malmo, Skåne, Sweden Spiideo Full timeWe are seeking a talented individual to join our Customer Success team as a Customer Success Specialist - Sports Tech. In this role, you will be responsible for managing a portfolio of sports clubs and leagues across Europe, focusing on Germany, Switzerland, and Austria.The successful candidate will have prior experience in customer success or sales, fluency...
-
Customer Success Specialist
2 days ago
Malmo, Skåne, Sweden Watu Credit Full timeJob DescriptionWe are seeking a highly skilled CUSTOMER SUCCESS SPECIALIST to join our team at Watu Credit. In this role, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success with our products.About the Role:This is a challenging and rewarding opportunity to make a real impact on our customers'...
-
Customer Success Projektledare
6 days ago
Malmo, Skåne, Sweden Fieldly AB Full timeVarför Fieldly?Vi är ett scale-up-företag med en stark vision om att förändra bygg- och installationsbranschen genom teknologi. Vi söker nu efter en driven och lösningsorienterad kundtjänstexperter som vill vara med och forma vår framtid.Dina ansvarSom Customer Success Manager på Fieldly har du följande ansvarsområden:Att säkerställa att våra...
-
Customer Success Specialist
18 hours ago
Malmo, Skåne, Sweden One Group AB Full timeJob Description:We are seeking a highly skilled and experienced Customer Success Specialist to join our team at One Group AB. The ideal candidate will have a proven track record of delivering exceptional customer experiences, building strong relationships, and driving business growth.Key Responsibilities:Build and maintain strong relationships with clients...
-
Customer Success Team Member
6 days ago
Malmo, Skåne, Sweden Swiftcourt Full timeAbout SwiftcourtAt Swiftcourt, we're committed to making second hand purchases simpler and safer. We believe that online marketplaces can be improved, and we're working towards that goal.Job DescriptionWe're looking for a skilled administrator to join our team. As a member of our Customer Success Team, you'll be responsible for ensuring that our website and...
-
Sports Industry Success Manager
5 days ago
Malmo, Skåne, Sweden Spiideo AB Full timeWe are seeking a seasoned professional to join our Customer Success team at Spiideo AB. As a key member of the team, you will be responsible for driving customer satisfaction and growth across Europe.About the RoleThis is an exciting opportunity to make a real impact in the sports technology industry. You will work closely with our customers to understand...
-
Customer Success Associate
3 days ago
Malmo, Skåne, Sweden TN Sweden Full timeWhat We OfferAt TN Sweden, we offer a competitive compensation package, comprehensive training and continuing education opportunities, and a collaborative and supportive work environment. Our team is passionate about delivering exceptional customer service and making a real difference in the lives of our customers.We are looking for an individual who shares...
-
European Customer Advocate
4 days ago
Malmo, Skåne, Sweden Spiideo AB Full timeSpiideo AB is a global leader in automated, cloud-based solutions for sports video analysis and streaming. We are looking for a highly motivated and experienced Customer Success Manager to join our team.About UsWe are a dynamic and innovative company that prides itself on its commitment to excellence. Our products are used by thousands of organizations...
-
Customer Growth Specialist
2 days ago
Malmo, Skåne, Sweden Spiideo AB Full timeSpiideo AB is a global leader in automated, cloud-based solutions for sports video analysis and streaming.We are seeking an experienced Customer Growth Specialist to join our Customer Success team.The successful candidate will be responsible for managing a portfolio of Media companies, Leagues, and Sports clubs in Europe with a primary focus in Southern...
-
Sports Team Success Specialist
3 days ago
Malmo, Skåne, Sweden Spiideo Full timeThe Role:You will manage a diverse portfolio of sports clubs and leagues across Europe and Scandinavia, with a focus on Germany, Switzerland, and Austria.Fluency in German and Swedish is required to effectively manage the German and Scandinavian markets.Onboarding & Training: Help new customers get onboarded with Spiideo's products.Customer Satisfaction:...
-
Digital Customer Advocate
3 days ago
Malmo, Skåne, Sweden Spiideo Full timeAbout the JobThis is an opportunity to join an international team as a Customer Success Manager, working closely with top sports organizations across Europe.As a key member of our team, you will be responsible for managing customer relationships, identifying growth opportunities, and driving business results.
-
Customer Engagement Specialist
5 days ago
Malmo, Skåne, Sweden Spiideo Full timeJob Description:Digital Sports Partnership ManagerOnboard new customers with Spiideo's products: Spiideo Perform, Spiideo Play, and Spiideo ReplayMaintain exceptional customer satisfaction by delivering top-notch guidance and supportProactively manage renewals to achieve company targetsIdentify opportunities to upsell and expand usage of Spiideo's...
-
Customer Support Specialist
2 days ago
Malmo, Skåne, Sweden Telavox AB Full timeAt Telavox, we're on a mission to deliver top-notch service to our customers. As a Customer Support Specialist, you'll be our customers' first point of contact, helping them with technical and financial inquiries while ensuring every issue is handled efficiently and professionally.About the JobYour primary responsibility will be to provide first-line...
-
Sales and Customer Success Professional
7 days ago
Malmo, Skåne, Sweden Compleo Charging Solutions AG Full timeThe RoleMaintain strong relationships with customers through regular communication, ensuring optimal product use and addressing inquiries and resolving challenges.Conduct engaging training sessions (remote and on-site) to educate customers on our product's features and benefits.Collaborate with internal teams to drive product improvements and growth through...