Customer Success Manager

3 days ago

Malmo, Skåne, Sweden Spiideo AB Full time

We are looking for a Customer Success Manager to join the Spiideo team

Spiideo is a global leader in automated, cloud-based solutions for sports video analysis and streaming. Trusted by thousands of organizations worldwide, Spiideo serves some of the most renowned professional and collegiate teams, media companies, and leagues and federations.

Join the Customer Success team if you would love the opportunity to manage some of the top sports organizations across Europe.

This role is based in Malmö, Sweden and you will report directly to the VP of Customer Success.

The role:

You will manage a portfolio of Media companies, Leagues, and Sports clubs in Europe with a primary focus in Southern Europe markets (Spain, Italy, etc.). Fluency in Spanish and Italian is required to effectively manage the Spain and Italian markets.

Core responsibilities:

  • Onboarding & Training: Help new customers get onboarded with Spiideo.
  • Customer Satisfaction: Deliver exceptional guidance to maximize potential.
  • Renewals: Proactive management to achieve company renewal targets.
  • Upsell & Expansion: Identify opportunities to maximize and expand usage.
  • Churn management: Proactively engage to reduce churn and ensure success.
  • Relationship building: Cultivate strong, trusted partnerships with key stakeholders.
  • Process development: Ability to coordinate and manage complex implementations.

What type of customers would you manage?

You will manage a portfolio of Sports clubs, Leagues, and Media companies (in market) across a variety of sports (Football, Ice Hockey, Basketball, Handball, etc.) across the entire Spiideo portfolio: Spiideo Perform (video analysis), Spiideo Play (streaming), and Spiideo Replay (VAR).

  • Leagues
  • Professional sports clubs
  • Media Companies

What we are looking for:

  • Prior Customer Success or Sales experience (at least 2 years).
  • Professional proficiency in Spanish, Italian, and English, both written and spoken.
  • Experience in the sports tech industry is a bonus.
  • Very process-driven and structured approach to working.
  • Self-motivated, takes initiative, positive, team-first attitude.
  • Excellent ability to train customers via Webinars, 1-on-1 meetings, etc.
  • Strong problem-solving skills.
  • Excellent communication and presentation skills.
  • Passion for customer success and joy in seeing our customers succeed.

What we can offer:

  • The chance to make an impact in a growing, international SaaS company.
  • A friendly and skilled multinational team.
  • Access to cutting-edge tools and resources to empower your work.
  • Benefits package that includes an extensive pension & insurance package in line with collective agreements, wellness contribution, parental leave benefits, and the opportunity to spend two working hours per week on physical activity.

Location: Spiideo's office at Lilla Torg 1 in Malmö.

Remote status: Office first (Hybrid, minimum 3 days in Malmö office per week).

Application:

You will be part of an international team with knowledgeable and friendly people from many different nationalities and backgrounds. We welcome applicants from all backgrounds to contribute their unique perspectives, skills, and experiences, fostering a diverse and inclusive workforce across Spiideo.

We believe that when the best people work together in an open environment, magic happens. Apply now and become an integral part of our success story We review new applications continuously.

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