Customer Success Manager

4 weeks ago

Malmo, Skåne, Sweden Eletive AB Full time

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Join Eletive to build workplaces where people thrive
Did you know that engaged employees feel a stronger sense of meaningfulness in their work and are 3x more likely to stay with their company? At Eletive, we believe engaged employees are the key to thriving organizations. That's why our vision is simple: a world where people thrive at work and feel motivated and empowered to perform at their best.
Eletive is not just our company name—it's also the name of our intelligent People Success Platform. Our platform helps organizations measure and increase engagement, fostering workplaces where people truly thrive.

We're on an exciting scale-up journey with ambitious global growth plans—and that's where you come in

What's the role about?
As part of our Customer Success team, you will play a key role in helping our customers increase well-being and engagement through Eletive. Our Customer Experience department is growing rapidly, offering exciting opportunities for individuals to take on significant responsibility and grow alongside the organization. In this role, you will be instrumental in keeping our customers happy and ensuring they maximize the value of our platform.

Your key responsibilities will include:

  • Guide customers through onboarding and help them achieve value quickly and effectively with Eletive.
  • Act as the primary point of contact, advocating for customer needs and providing feedback to internal teams.
  • Conduct regular health checks and strategic planning to evaluate progress, offer recommendations, and proactively address churn risks.
  • Partner with Product and Account Management teams to align on customer needs and identify growth opportunities.
  • Maintain accurate and up-to-date customer information in our CRM system to ensure transparency and high data quality.
  • Stay updated on Eletive products and best practices while sharing insights across the team.

To thrive in the role we believe that you …

  • Have a BA/BS degree in a related field.
  • Have 2+ years of hands-on experience in a similar role.
  • Have very good communication skills, are service-minded, and are passionate about maintaining and developing meaningful customer relationships.
  • Are conscientious and detail-oriented in your work.
  • Are comfortable managing many ongoing simultaneous projects, as well as being solution-focused and ready to tackle customer problems.
  • See yourself as a responsive individual and are comfortable with giving and receiving feedback.
  • A true team player who is enthusiastic about contributing to a thriving work environment.
  • Write and speak fluent Dutch and English.
  • Are aligned with our Core Values:
    • We Grow Together: You value teamwork and helping others succeed.
    • We Innovate and Iterate: You embrace creativity and continuous improvement.
    • We Lead Ourselves: You take ownership and responsibility for your work.

Having a background in HR is considered a plus, as our platform is designed to enhance well-being and engagement in organizations.

Why Eletive?
At Eletive, we believe in creating a workplace where everyone can do their best work and enjoy a supportive, dynamic environment. This is what you can expect when joining us:

  • Be part of a team with diverse interests and backgrounds, united by a shared mission to make workplaces better. We speak many languages but we all unite in English in our meetings and internal communication.
  • Hybrid work setup, flexible hours, and two weeks a year to work fully remote from anywhere in the world.
  • Six weeks of vacation, a wellness grant, insurance package, and lots of snacks to keep you energized.
  • Our Malmö office is just three minutes from the central station, featuring a rooftop terrace, play area, and even a workout station.
  • Enjoy fika, Friday breakfasts, kickoffs, afterworks, and much more.

We can't wait to meet you We recruit continuously, so don't wait—apply today by clicking the button below.
We look forward to getting to know you

Locations
Malmö

Remote status
Hybrid

Contact Hanna Wollmark Talent Acquisition Lead – People Experience

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