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Success Coach Netherlands
22 hours ago
We are a pioneering fintech company dedicated to transforming the financial landscape for entrepreneurs. Our innovative solutions aim to simplify access to financing and enable growth for small businesses.
This role is part of our Customer Success team, which has grown significantly in recent years. As a Dutch-speaking Customer Success Representative, you will play a crucial role in driving customer satisfaction through excellent customer service.
You will be responsible for managing inbound customer inquiries via phone, chat, and email, taking full ownership of the resolution and customer-facing contact. You will also collaborate with colleagues to drive improvements and have an impact on new routines and ways of working.
Key Responsibilities
- Resolve customer inquiries and drive sales funnels.
- Collaborate with colleagues to drive errand resolution.
- Impact new routines and ways of working.
Requirements
- Experience in customer service, preferably via phone and email.
- Basic knowledge of financial products.
- Proven capabilities in high customer satisfaction.
- Strong sense of ownership and detail orientation.
- Curiosity and a willingness to constantly improve.
- Fluency in Dutch, both written and spoken.
- Proficient in English, as it's our primary business language.
- Experience from previous fintech and/or fast-growing companies is a plus.
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