Success Coach and Team Leader

19 hours ago


Stockholm, Stockholm, Sweden Teamtailor AB Full time
A Career-Defining Leadership Role

This is an extraordinary opportunity to join our dynamic Customer Success team as a senior professional. You'll be responsible for leading a diverse team of 20 Customer Success Managers, shaping their careers, and driving customer satisfaction.

Main Objectives:

  • Lead the team in achieving its objectives, ensuring alignment with company goals.
  • Collaborate with the Head of Customer Success to establish key performance indicators and monitor progress.
  • Develop and implement coaching programs to enhance team performance and growth.
  • Serve as a point of contact for customer and internal cases, ensuring timely resolutions.
  • Drive customer success in the North Europe markets, promoting Teamtailor's brand.
  • Build and maintain strong relationships with cross-functional teams and departments.
  • Pursue innovative projects to elevate customer experiences and drive business success.

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