
Success Coach and Team Leader
19 hours ago
This is an extraordinary opportunity to join our dynamic Customer Success team as a senior professional. You'll be responsible for leading a diverse team of 20 Customer Success Managers, shaping their careers, and driving customer satisfaction.
Main Objectives:
- Lead the team in achieving its objectives, ensuring alignment with company goals.
- Collaborate with the Head of Customer Success to establish key performance indicators and monitor progress.
- Develop and implement coaching programs to enhance team performance and growth.
- Serve as a point of contact for customer and internal cases, ensuring timely resolutions.
- Drive customer success in the North Europe markets, promoting Teamtailor's brand.
- Build and maintain strong relationships with cross-functional teams and departments.
- Pursue innovative projects to elevate customer experiences and drive business success.
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