Customer Experience Representative

4 weeks ago


Malmo, Skåne, Sweden Tesla Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist at Tesla. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and contributing to the success of our business.

Key Responsibilities
  1. Engage with customers to identify potential leads, capture data, and create a pipeline of prospects through active interaction and data capture.
  2. Provide outstanding customer service by understanding customer needs, answering questions, and selling the test drive experience to drive conversion.
  3. Develop and execute successful lead capture strategies during events to maximize engagement and conversion opportunities.
  4. Manage and organize captured lead data, maintaining accuracy and completeness in CRM systems, and update customer profiles with relevant information.
  5. Build value for customers by understanding their requirements, presenting our vehicles, and effectively communicating the value proposition to drive conversion.
  6. Collaborate with sales teams and other departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
  7. Maintain a positive and professional attitude at all times, providing an excellent customer experience that reflects Tesla's values.
Requirements
  1. Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
  2. Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.
  3. Ability to communicate information in an easy-to-understand manner.
  4. Proven track record of delivering excellent customer experiences.
  5. Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  6. Flexibility to work on weekends and evenings as required.
  7. A passion for Tesla's mission to accelerate the world's transition to sustainable energy.


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