
Experience Improvement Manager
18 hours ago
Our Team:
Voi Technology is a vibrant and dynamic team of innovators, passionate about creating sustainable cities for living. As a member of our Operations team, you will be part of a collaborative and supportive environment.
Your Role:
You will be responsible for designing and delivering training programs to improve our customer experience operations. This includes analyzing performance data, identifying skill gaps, and developing scalable programs.
Your Responsibilities:
- Analyze performance data to identify areas for improvement.
- Design and deliver training programs to address identified skill gaps.
- Collaborate with teams to onboard new employees and track training effectiveness.
- Ensure smooth access and technical onboarding for BPO trainees.
Requirements:
- Strong analytical skills and experience in training and knowledge management.
- Experience in designing and delivering training for diverse audiences.
- Proficiency in e-learning platforms, G-suite, and collaboration tools.
- Familiarity with SOPs, knowledge bases, and quality assurance principles.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work with a dynamic and collaborative team.
- A direct impact on our customer experience and growth.
- The chance to join a fast-growing scaleup and pioneer in the micromobility industry.
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