Marketplace Improvement Specialist

1 day ago


Stockholm, Stockholm, Sweden TN Sweden Full time
About the Role

The Marketplace Improvement Specialist will play a crucial role in enhancing the rider experience by analyzing data and identifying areas for improvement.

You will develop and implement strategies to improve rider satisfaction, reduce friction points, and increase engagement. This will involve working closely with local and regional teams to coordinate efforts and share best practices.

A key responsibility will be to monitor KPIs such as CSAT, SLA, contact rate, and costs related to contact/order issues. You will also coordinate rider communication to ensure clear and effective messaging.

This role requires strong analytical skills, a proactive approach to problem-solving, and excellent communication skills. You will work collaboratively with cross-functional teams to drive initiatives forward.

The ideal candidate will have at least 3 years' experience in process improvement, project management, or relationship building. A basic understanding of data analysis and reporting, along with knowledge of service KPIs, is essential.



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