Customer Engagement Manager

4 days ago


Stockholm, Stockholm, Sweden Abundolive Full time

We are seeking a Customer Engagement Manager to join our team at Abundolive. As a key member of our organization, you will be responsible for leading our customer engagement efforts and building a world-class member community.

Our community is comprised of thousands of members who attend numerous live events each week, resulting in an impressive 70+ NPS score and super-engaged members.

You will work closely with our team in Customer Support, Partnerships, Product Development, Marketing, and Analytics to create a seamless experience for our members.

Key Responsibilities
  • Develop and implement a customer engagement strategy that aligns with our business objectives.
  • Create and curate content that resonates with our audience and showcases our brand's personality and values.
  • Manage and maintain our online presence across various social media platforms, ensuring consistency and accuracy.
  • Collaborate with our team to refine and update our approach to community management, including our Referral Program, Idea Exchange, and customer service.
  • Identify and capitalize on opportunities to build and grow our audience around owned editorial social channels.
  • Develop and execute a paid social strategy that drives meaningful results.
  • Track and analyze key metrics to measure community health, activity, and engagement, as well as team productivity and performance.
  • Own and manage a backlog of improvement initiatives to continuously enhance our community experience.
  • Advocate for the voice of the customer by championing processes that gather and deliver actionable product feedback.


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