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Client Success Specialist
2 months ago
Teamtailor stands as a premier Employer Branding and Applicant Tracking Software (ATS) SaaS platform, utilized by over 9000 organizations and 200,000 users globally.
Being part of Teamtailor means engaging with a dynamic, international, and fast-paced technology firm that provides an exceptional environment for those eager to make a significant impact on an organization's growth while embracing responsibilities. It also promises a vibrant and enjoyable workplace.
At Teamtailor, fostering a diverse team with a variety of backgrounds and expertise has been fundamental since our inception and remains a core strength today. There are no standard profiles; every team member shares our vision and is committed to our collective success.
Role Overview: Customer Success ManagerWe are expanding our Customer Success division and are in search of a Customer Success Manager to focus on the North Europe region, proficient in both Danish and English (additional languages are a plus). Our mission is to cultivate satisfied users by delivering the most rewarding experience possible. We are on a quest to achieve this and are looking for individuals who are dedicated to providing a world-class experience to our customers and users.
Your Key Responsibilities Include:- Facilitating the implementation and onboarding of new clients
- Assisting clients in maximizing their use of Teamtailor, including integrations from our marketplace, best practices, and training opportunities
- Acting as a strategic advisor and goal-oriented partner for our clients
- Proactively managing renewals
- Establishing robust relationships
- Identifying new business opportunities within our existing client portfolio through expansion sales, upselling, and cross-selling
- Monitoring client accounts to detect churn risks and actively working to mitigate those risks
- Gathering and analyzing client feedback to present internally
- Collaboratively developing and enhancing methods for improving customer satisfaction.
- Ownership of your own client base
- Opportunities for internal development
- The chance to work with the industry's leading product
- A fixed salary complemented by commission benefits
- A hybrid and flexible work environment
- Being part of a wonderful multicultural team
- An annual company trip to an undisclosed destination
- A work culture that promotes freedom with responsibility.
- Preferred experience in SaaS, HR/Recruitment, or Customer Success
- Demonstrated experience in project management
- Excellent communication and listening abilities
- Capability to collaborate effectively with clients and colleagues
- Strong adaptability to changes in a fast-paced setting
- Negotiation skills for managing the commercial aspects of the role
- An engaged, creative, and solution-oriented mindset
- A willingness to learn and explore new concepts
- Fluency in Danish and English
- A bachelor's or master's degree is advantageous
- Enjoyment of post-work social activities with colleagues is a plus.
We value your personality and believe you are passionate about your work, ambitious, and dedicated to achieving your own goals.
