Customer Excellence Leader

1 week ago


Helsingborg, Skåne, Sweden Boston Scientific Full time

About the Role:


We are seeking a highly motivated and experienced Customer Excellence Supervisor to join our team at Boston Scientific. As a key member of our customer services department, you will be responsible for delivering exceptional customer experiences and driving continuous improvement in our services.


Main Responsibilities:



  • Stay up-to-date with industry trends and product knowledge, delivering education to team members.
  • Support supply chain management activities, monitoring team performance and preparing reports.
  • Monitor service indicators, deliver team development, and implement customer records and company policies.
  • Participate in driving quality awareness and guiding the local organization towards improved performance and customer-oriented initiatives.
  • Provide frontline support for customers, analyzing requirements and coaching others to understand customer problem-solving activities.

What We're Looking For:



  • A passion for innovation and a growth mindset.
  • Hunger to succeed and excel.
  • Patient empathy and focus.

What We Offer:



  • An attractive benefits package.
  • Inspirational colleagues and culture.
  • Fast-growing and innovative environment.
  • A team-oriented company culture.
  • International opportunities.
  • Excellent training and development programs.

We are an equal employment opportunity employer, committed to advancing science for life and transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate.



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