Capital Equipment Service Specialist

4 weeks ago

Helsingborg, Skåne, Sweden Boston Scientific Full time

Boston Scientific is a leader in medical science, committed to solving the challenges that matter most.

We're at the forefront of the medical device industry, leading and evolving it to address unmet and emerging needs in healthcare. Our culture powers our performance, and we turn our shared vision into value with the contribution of our colleagues around the world.

Inside Sales – Capital Equipment – Service Specialist - Nordics

We're seeking a talented Inside Sales Representative to join our team. As a key member of our Sales team, you'll be responsible for identifying and contacting potential customers, promoting selected products and services, and achieving sales targets.

Key Responsibilities

  • Take ownership of a defined territory with an assigned pool of Boston Scientific customers, including existing and potential accounts.
  • Proactively contact assigned customers on a regular basis, mainly by phone, to promote selected products and services and achieve sales targets.
  • Develop as a professional telesales representative by acquiring working knowledge and selling techniques fundamentals.
  • Use the sales process, available systems, and tools to plan, prepare, and drive engagement with customers, get commitment to buy, negotiate, and close successful deals.
  • Identify expiring service contracts and warranties to initiate the sales renewal process.
  • Uncover and identify opportunities to target in order to increase the capture rate of the total capital equipment portfolio.
  • Generate and create quotes for service contract renewals, ensuring accuracy and competitiveness.
  • Ensure executed agreements are received, processed, and documented according to company policy.
  • Provide weekly updates to management on sales progress, at-risk accounts, and sales forecasts.
  • Record interactions, maintain accurate records of sales opportunities and contract records, and update the company's database of prospects (Salesforce.com).
  • Collaborate remotely with field territory managers to support the management of existing or potential customers.
  • Provide advice and support to assigned customers as well as new customers via remote communication tools, mainly phone and email.
  • Establish remote sustainable and business impactful relationships with actors involved in decision-making processes of medical device procurements.
  • Manage and maintain contact and customer information in the CRM tool Salesforce.com by updating and capturing strategic information.
  • Manage customer complaints and provide the best support to solve problems following the processes and procedures of the company.
  • Participate in internal team projects, sales meetings, training programs, and conventions as requested.
  • Represent Boston Scientific values and integrity, respecting the company's mission, strategy, and structure, and understanding and complying with policies, quality standards, and processes.

What We're Looking For

  • A passion for innovation and a desire to learn and develop.
  • Hunger to succeed and excel.
  • Growth mentality.
  • Patient empathy and focus.

What We Can Offer

  • An attractive benefits package.
  • Inspirational colleagues and culture.
  • A fast-growing and innovative environment.
  • A team-oriented company culture.
  • International opportunities.
  • Excellent training and development programs.

Learn More About Our Benefits https://secure.bscbenefitsconnect.com/europe/

We're an Equal Employment Opportunity Employer

We do not make personnel decisions based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.

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