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Technical Implementation Consultant
2 months ago
We are seeking a skilled Technical Implementation Consultant to join our team. As a Technical Implementation Consultant, you will be responsible for guiding customers through the implementation of our integrated products and connectors. Your technical expertise and project management skills will be essential in delivering best practices, resolving issues, and ensuring success in live setups.
Key Responsibilities- Drive the overall implementation of integrated products or connectors in individually owned projects/cases or as part of larger projects in collaboration with Customer Project Managers.
- Engage with the customer and execute the standard implementation process, which includes reviewing and offering guidance on the customer's proposed architecture, business & technical requirements, API calls, configuration, settings, best practices, and QA processes.
- Coordinate and communicate with relevant internal stakeholders to assist in prioritizing business needs, issue resolution, and follow-up status of the implementation work.
- Support the intake of new or updated processes and products.
- Provide mentorship to colleagues and educate stakeholders on processes, fostering standardization and compliance.
- Qualification (preferably a Degree) in Computer Science, Business Information Technology, or similar technical discipline.
- Experience in project work, consulting, leading, and/or project management.
- 1–3 years experience in a direct customer-facing role.
- Experience working with integrated products and/or integration platforms.
- Experience developing/configuring CRMs, such as Salesforce, MS Dynamics, SAP.
- Excellent written and spoken English skills, fluency in another language is an advantage.
This is a unique opportunity to join our team and contribute to the success of our customers. If you are a skilled Technical Implementation Consultant with a passion for delivering results and meeting customer needs, we encourage you to apply.
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