Technical Implementation Manager, Patientövervakning
1 month ago
Technical Implementation Manager, Patientövervakning
Job DescriptionAs a Technical Implementation Manager, you will be responsible for ensuring the successful installation and operational service delivery of our Hospital Monitoring System in Sweden.
In this role, you will lead a team of Field Service Engineers, ensuring high levels of teamwork and engagement. You will be responsible for planning and leading the team to ensure effective installations with high quality.
You will also be responsible for recognizing customer needs by managing escalations and ensuring that the delivered performance and services meet customer needs.
Additionally, you will be responsible for customer visits and communication around operational issues to ensure increasing levels of customer satisfaction connected to installations.
You will work closely with district sales and project management to provide value-added projects and installations of our solution.
Key Responsibilities:
- Planning and leading the team to ensure effective installations with high quality.
- Recognizing customer needs by managing escalations and ensuring that the delivered performance and services meet customer needs.
- Customer visits and communication around operational issues to ensure increasing levels of customer satisfaction connected to installations.
- Working with district sales and project management to provide value-added projects and installations of our solution.
- People Management of all Field Services Engineers (FSE).
- Ensure training of new hires and FSE on way of working, tools utilization, and change management related to implementation of new tools and customer services processes for the area.
- Responsible for service delivery operations compliance performance within the district and for reporting compliance issues to quality & regulatory functions at regional level.
Requirements:
- Prior experience of technical field service and maintenance, preferably from Med Tech industry.
- Education in IT or Engineering (bachelor/master level) is a must have.
- 3-5 years proven track of successful managerial experience.
- Self-going and result-driven with strong personal ownership.
- Team player and experience from cross-functional work with great communication skills.
- Fluency in English and Swedish – both verbally and in writing is a must have.
About Philips
We are a health technology company that believes every human matters. We are committed to providing quality healthcare to everyone, everywhere. If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips.
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Stockholm, Stockholm, Sweden Philips Full timeJob TitleTechnical Implementation Manager, PatientövervakningJob DescriptionAs a Technical Implementation Manager, you will be responsible for ensuring the successful installation and operational delivery of our Hospital Monitoring System in Sweden. This role requires strong leadership and technical expertise to manage a team of Field Services Engineers...
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Stockholm, Stockholm, Sweden Philips Full timeJob TitleTechnical Implementation Manager, Patient MonitoringJob DescriptionAs a Technical Implementation Manager, you will be responsible for delivering operational service excellence for our Hospital Monitoring System in Sweden.In this role, you will oversee the operational service delivery connected to our installations, leading a team of 9 Field Services...
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Stockholm, Stockholm, Sweden Philips Full timeJob TitleTechnical Implementation Manager for Hospital Monitoring SystemsJob DescriptionAs a Technical Implementation Manager for Hospital Monitoring Systems, you will be responsible for ensuring the effective implementation of our Hospital Monitoring Systems in Sweden. Another key aspect of this role is leading a team of Technical Implementation Specialists...
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