Senior Customer Experience Specialist

10 hours ago


Stockholm, Stockholm, Sweden Filippa K AB Full time

Filippa K AB is a Swedish fashion house born in Stockholm and rooted in the 90s.

Founded in 1993 by Filippa Knutsson, Karin Hellners, and Patrik Kihlborg, the heritage label played an instrumental role in pioneering the now-iconic look of effortless Scandinavian minimalism.

We are seeking a Client Advisor to join our Retail team at Grevture gatan in Stockholm.

The ideal candidate will be a brand ambassador, offering an outstanding customer experience and building lasting relationships with customers and colleagues.

Key responsibilities include:

  • Create and maintain a superior customer experience
  • Recruit new clients and build strong relationships
  • Work a flexible schedule including evenings, weekends, and holidays
  • Be fluent in English; fluency in another language is a plus
  • Actively work on reaching and exceeding store goals and targets

Our ideal candidate will have excellent communication and social skills, be proactive in increasing the level of customer experience, and supportive in implementing well-functioning store processes.

Experience in a customer-centric environment, great networking and interpersonal skills, and digital skills are essential.



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