Experience Enhancement Specialist

11 hours ago


Stockholm, Stockholm, Sweden SAVR Full time

SAVR is looking for an Experience Enhancement Specialist to drive customer satisfaction and loyalty. In this pivotal role, you will embody the voice of our brand, provide insightful product knowledge, and elevate the customer experience to new heights.

Responsibilities

You will engage in meaningful collaborations across the organization, ensuring a seamless customer journey from start to finish. Your mission will involve conducting simple analyses to understand customer questions, proactively addressing issues, and enhancing the overall customer experience.

Your daily tasks will include solving and responding to customer inquiries with grace through live chat, email, and phone, ensuring each customer feels heard, valued, and supported. You will also work collaboratively with other team members within CX and external partners to resolve queries, share insights, and build a stronger, customer-focused environment.

Skills and Qualifications
  • A proactive approach and a keen eye for detail
  • Previous experience from working in a customer-centric environment
  • The ability to navigate both the quiet and the storm
  • Independence and teamwork, recognizing that the best results come from a balance of both
  • Skilled communicator and problem solver
  • A genuine love for engaging with people
  • Curiosity and passion for the world of finance and investing.


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