Sports Team Operations Manager
5 days ago
About the Role
We are seeking a highly motivated and results-driven Sports Team Operations Manager to join our team at Spiideo AB. This role will be responsible for managing a portfolio of sports clubs, leagues, and media companies across various markets in Europe.
Main Responsibilities:
- Onboard new customers and provide training on our video analysis and streaming solutions.
- Develop and maintain strong relationships with key stakeholders to ensure exceptional customer satisfaction.
- Manage renewals and upsell/expansion opportunities to maximize customer value.
- Identify and mitigate churn risks to ensure long-term customer success.
- Cultivate trusted partnerships with key stakeholders and drive process development to coordinate complex implementations.
Requirements:
- Prior experience in Customer Success or Sales, with a minimum of 2 years' experience.
- Professional proficiency in Spanish, Italian, and English, both written and spoken.
- A passion for sports tech and a structured approach to working.
- Self-motivation, initiative, and a positive team-first attitude.
- Excellent communication and presentation skills, with the ability to train customers via webinars and 1-on-1 meetings.
- Strong problem-solving skills and a passion for customer success.
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