Customer Success Portfolio Manager

4 days ago


Malmo, Skåne, Sweden Spiideo AB Full time

About Spiideo AB

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Spiideo AB is a leading global provider of automated cloud-based solutions for sports video analysis and streaming. With thousands of organizations worldwide relying on our cutting-edge technology, we serve some of the most renowned professional and collegiate teams, media companies, leagues, and federations.

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Job Description:

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We are seeking a highly skilled Customer Success Manager to join our dynamic team in Malmö, Sweden. As a key member of our Customer Success department, you will be responsible for managing a diverse portfolio of sports clubs across the Nordics and European markets.

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Your Key Responsibilities:

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  • Onboard new customers with Spiideo's products: Spiideo Perform (video analysis), Spiideo Play (streaming), and Spiideo Replay (VAR).\
  • Deliver exceptional guidance to maximize customer potential and satisfaction.\
  • Proactively manage renewals to achieve company targets.\
  • Identify opportunities to upsell and expand usage.\
  • Reduce churn by proactively engaging with customers.\
  • Cultivate strong relationships with key stakeholders.\
  • Develop processes to coordinate and manage complex implementations.\
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    • You will primarily work with Professional and amateur sports clubs across various sports, including Football, Ice Hockey, Basketball, Handball, etc.\
    • The ideal candidate will have a sports background or experience in the sports tech industry.\
    • Prior Customer Success or Sales experience is preferred.\
    • Fluency in Swedish and English is required.\
    • A very process-driven and structured approach to working is essential.\
    • You should be self-motivated, take initiative, and have a positive, team-first attitude.\
    • Excellent ability to train customers via webinars, 1-on-1 meetings, etc.\
    • Strong problem-solving skills and excellent communication and presentation skills are necessary.\
    • A passion for customer success and seeing our customers thrive is a must.\
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About Working at Spiideo AB

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We offer a friendly and skilled multinational team, access to cutting-edge tools and resources, and a comprehensive benefits package that includes an extensive pension and insurance package, wellness contribution, parental leave benefits, and the opportunity to spend two working hours per week on physical activity.

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Location:

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Spiideo AB's office is located at Lilla Torg 1 in Malmö.

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Remote Status:

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This role is based in the office but offers hybrid flexibility, requiring a minimum of 3 days per week in the Malmö office.

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Join Our Team



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