Enterprise Support Manager, Cloud Leader

6 days ago

Stockholm, Stockholm, Sweden Amazon Full time
About the Role

We are seeking a highly experienced Cloud Technical Leader to join our team as an Enterprise Support Manager. In this role, you will be responsible for leading a team of Technical Account Managers who will serve as the primary operational point of contact for our largest and most strategically important customers.

Key Responsibilities
  • Champion and advocate for Enterprise customers within Amazon Web Services, ensuring their needs are met and their voice is heard.
  • Develop and lead a team responsible for solving technical issues and working directly with AWS engineers to ensure customer issues are resolved as expediently as possible.
  • Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud.
  • Help Enterprise customers define IT and business processes that work well with cloud deployments.
  • Engage with Director and C-Level executives to translate business needs into technical and operational plans.
  • Work with AWS executive leadership to influence the product roadmap.
  • Provide detailed reviews of service disruptions, metrics, and detailed pre-launch planning.
About the Team

Our team is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including public sector. We value diverse experiences and encourage candidates from all backgrounds to apply.

Why Amazon?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

What We Offer
  • A diverse and inclusive team culture that empowers us to be proud of our differences.
  • Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
  • Endless knowledge-sharing, mentorship, and other career-advancing resources to help you develop into a better-rounded professional.
  • A work-life balance that values harmony between work and personal life.

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