UiPath Enterprise Success Team Member

4 days ago


Stockholm, Stockholm, Sweden TN Sweden Full time

At TN Sweden, we are dedicated to helping large companies transform their work processes through automation. Our Enterprise Success team is responsible for ensuring our customers achieve tangible business outcomes by leveraging the UiPath Platform.

Key Responsibilities:
  1. We entrust our Technical Account Managers with the most strategic customers, working closely with stakeholders across various levels of the business to drive adoption of our capabilities.
  2. Collaborate as a core member of the UiPath account team for each customer, accountable for technical workstreams driving business value.
  3. Engage proactively with customers, providing embedded technical advisory and guiding technical maturity of automation programs.
  4. Provide infrastructure planning, installation, upgrades, guided assistance, and troubleshooting for the UiPath Platform.
  5. Enable technical stakeholders on best practices relevant to unique automation pipelines, program objectives, environments, and constraints.
  6. Conduct design and code reviews to reinforce and verify those best practices.
  7. Perform technical health checks, identifying risks and opportunities for improvement.
  8. Collaborate with Product Support and subject matter experts to manage escalated support incidents.
  9. Provide technical advisory through webinars, demos, and speaking engagements.
Requirements:
  1. Degree in Computer Science or relevant field.
  2. Minimum 5 years experience in programming .NET / Java applications, SaaS, and Cloud experience beneficial.
  3. Fluency in written and spoken English mandatory; other Scandinavian languages considered an asset.
  4. Relevant customer-facing, technical account management, or consulting experience.
  5. Ability to communicate complex technical topics with diverse audiences.
  6. Previous experience with UiPath, Automation Anywhere, Blue Prism, Pega, or Nice preferred.
  7. Strong analytical and problem-solving skills, self-motivated, proactive team player.
  8. Diplomacy, tact, and poise under pressure when resolving customer issues.
  9. Willingsness to travel up to 25% of the time.


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